Business Continuity Officer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Business Continuity Officer reports to the Business Continuity Executive. This role requires a significant understanding of business continuity planning methodologies and support of critical business operations . The business continuity officer will assist in planning, maintaining, implementing, and improving the business continuity program .

The Business Continuity Officer is globally responsible for providing support and guidance to the end-to-end implementation of the BCMS program of TaskUs.

The responsibilities include, but are not limited to: 

Coordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions. BCO serves as a point of contact for any identified resilience issues and risks within the business.

Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.

Liaise with incident owners (IT, Safety, or Facilities) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.

Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.

Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.

Leads and conducts annual maintenance of the BCP documents developed, facilitating BC awareness, Simulation, Tabletop, and Call Tree Exercises as part of the BCMS lifecycle.

Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.

Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization. 

Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises. 

Assists and helps the Business Continuity Executive in the day-to-day operations of BCMS of TaskUs.

Engages in AdHoc tasks as required by the business, and represents the BCM team during internal or external audits, site build-outs, and project management as needed.

Qualifications: 

Must be a Bachelor’s degree holder

Professional certification and training are an advantage (DRII, BCI, etc.)

Knowledge of the Business Continuity Life Cycle and Methodologies

Knowledge of IT disaster recovery and Facilities redundancies, an advantage

Experience in stakeholder management, an advantage

Background in OSH

Strong knowledge and experience in BPO are an advantage

Ability to work under extreme pressure during incident response and recovery

Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident

Strong oral and written communication and interpersonal skills

Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.

Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call)

Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.

Willingness to travel for ocular inspections and other matters relating to business continuity.

About TaskUs
 

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .