Workforce Manager

4 months ago

Gurugram, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Workforce Manager really do? Think of yourself as the leader that provides direction in forecasting labor requirements and creating and managing staff schedules - to enable Us to gain insights into effective business metrics - in projecting the number of employees needed to complete a particular job at a given time of the day, week or month. We want to ensure we get the best qualified candidate with the right level of expertise.

So, let’s take a look at what it’s like being a Workforce Manager

In effect, you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.

You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee

productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.

As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.

What else?

You will drive improved payroll efficiency; provide better insight into teammate engagement, attendance and productivity; forecast adjustments in training, coaching and processes - to ensure maximum performance; drive reduction and optimization of labor costs;

Automate and provide simple reporting for workforce-related data - to reduce administrative costs.

On a broader scale, you will be responsible for a comprehensive workforce management system that increases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that as production schedules and market demands change, the organization can easily allocate people with the right skills at the right time.

So, do you have what it takes to be a Workforce Manager at TaskUs?

Requirements:

We are looking for a seasoned Senior Workforce Manager with a Bachelor’s Degree, preferably in Mathematics or Statistics; at least 5 - 7 years experience in managing workforce operations with client and/or senior management interaction;

Expertise in capacity planning, forecasting, real-time management, reporting and scheduling;

Proficient in the use of workforce management tools; excellent organizational, project management and presentation skills; and able to work with large amounts of data to identify trends and patterns.

We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.

Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills.

Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.

We’d be eager to speak to you if you have strong verbal and written communication skills, a high achiever and self-starter; but most importantly, you’ve got to have a “people first” leadership and coaching style.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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