Customer Service Operations Manager

1 week ago

bhavnagar, India beBeeSupport Full time

Job Title: Customer Support ManagerWe are seeking a seasoned professional to fill the role of Customer Support Manager. In this capacity, you will be responsible for handling day-to-day support requests and collaborating with our team to resolve issues efficiently.This is an excellent opportunity for those looking to develop their skills in customer service and operations management. As a Customer Support Manager, you will be the primary point of contact for resolving customer complaints and ensuring smooth processes.About This Role:This part-time position requires working on weekends and public holidays.You will work closely with our team to ensure seamless operations when the core team is offline.Requirements:1-3 years of experience in customer support or a similar roleExcellent written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums or chat groups)We Offer:A competitive salary package within the range of 900000 to 1080000 INR per yearKey Responsibilities:Respond to customer inquiries and resolve issues promptlyCollaborate with team members to ensure efficient issue resolutionMaintain accurate records and reportsDevelop and implement process improvementsWhy Work With Us:We are a dynamic organization committed to delivering exceptional customer experiences. As a member of our team, you will have the opportunity to grow professionally and make a meaningful contribution to our success.

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