Automotive Parts Customer Service Specialist
1 day ago
**Job Title:** Automotive Parts Customer Service SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving issues and providing support to customers? We're looking for a talented Automotive Parts Customer Service Specialist to join our team.As an Automotive Parts Customer Service Specialist, you will be responsible for managing daily customer requests, ensuring customer satisfaction, and identifying and assessing customers' needs to achieve satisfaction. You will also conduct product sales, process returns, and handle customer complaints in a professional and empathetic manner.**Key Responsibilities:**Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Maintain records of customer interactions, comments, and complaints.Provide feedback to management regarding customer issues, concerns, and emerging trends.Collaborate with a team of customer service representatives and other departments to find appropriate solutions to problems.Develop and document knowledge into useful content.Continuously enhance knowledge of products and services.Achieve or surpass performance targets.Participate in training and development programs to enhance customer service skills and knowledge.**Requirements and Skills:Demonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.Proficiency in English.Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Ability to multitask, prioritize tasks, and manage time efficiently.Maintain a positive, empathetic, and professional demeanor with customers.Customer-centered approach with adaptability to various customer personalities.Teamwork skills for working with team members and other departments.Ability to work remotely in shifts aligned with market operational hours.Digital literacy.Willingness to achieve goals and pursue self-improvement.Capability to perform effectively under pressure.Ability to work North American working hours. Our company is committed to providing a supportive and inclusive work environment that allows employees to thrive. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today
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Automotive Customer Service Specialist
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bhavnagar, India beBeeCustomerService Full timeAre you a customer service expert looking to take your skills to the next level? Do you have a passion for delivering exceptional support to customers in the automotive spare parts industry?We are seeking a highly motivated and experienced Customer Service Representative to join our team. In this role, you will be responsible for managing daily customer...
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