Customer Service Management Specialist

6 days ago


bhavnagar, India beBeeCustomer Full time

Job Title: Customer Service Management SpecialistServicing customers in a timely and professional manner is crucial to our business success. To ensure we meet this goal, we are seeking an experienced customer service management specialist.Create and track notifications for complaints, service requests, and detected issues.Prioritize and classify notifications for efficient management.Develop and implement effective solutions to resolve customer concerns.Collaborate with cross-functional teams to optimize service delivery.The ideal candidate should have expertise in customer service management systems, including case management, service requests, and scheduling service professionals. Experience working with SAP CRM Service module and S/4 HANA is highly desirable. Proficiency in Fiori is a plus.



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