Customer Support Specialist
3 days ago
About the RoleAs a customer service professional, you will be responsible for managing customer conversations across various channels, including tickets, live chats, and calls. Your mission will be to provide clear and empathetic responses, resolve issues within defined Service Level Agreements (SLAs), and work collaboratively with internal teams to ensure timely resolution.You will be the primary point of contact for customers, handling their queries, concerns, and feedback. Your goal will be to exceed customer expectations by delivering exceptional service and support.In this role, you will have the opportunity to work closely with cross-functional teams, including account management, onboarding, product, and engineering teams. This will enable you to gain insights into customer needs and preferences, as well as stay up-to-date on product features and developments.To succeed in this position, you must possess excellent communication and interpersonal skills, as well as the ability to work independently and manage competing priorities.Key Responsibilities:Handle customer queries via support platforms with clarity and empathyTroubleshoot and resolve issues within defined SLAsCollaborate with team members and other departments to ensure timely resolutionWork closely with account management, onboarding, product, and engineering teams to unblock complex cases and ensure delivery on commitmentsStay updated on product features to ensure customers receive the most accurate informationCapture and report customer feedback from tickets, chat, NPS, or other channels
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Online Customer Support Specialist
3 days ago
bhavnagar, India beBeeCommunication Full timeAs an online service specialist, you will deliver exceptional online support to our customers in the Australian market.This role involves providing timely updates on customer complaints through Freshdesk or WhatsApp, depending on management advice.Key qualifications include a strong understanding of power electronics, solar inverters, and PV module...
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MEDIT Customer Support Professional
6 days ago
bhavnagar, India beBeeCustomer Full timeCustomer Experience Specialist Role OverviewThis position involves providing technical and customer support for MEDIT products. Key responsibilities include attending events, updating support materials, and interacting with customers online and in person.Handle service tickets via email, live chat, remote support, and phone calls for assigned regions.Process...
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Tech Support Specialist
5 days ago
bhavnagar, India beBeeSupport Full timeJob Title: Technical Support Engineer — Global ITWe are seeking a highly skilled Tech Support Specialist to provide top-notch assistance to our global clients. The ideal candidate will be responsible for troubleshooting technical issues, resolving customer complaints, and ensuring seamless support across various platforms.The selected individual will work...
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Technical Support Specialist
1 day ago
bhavnagar, India beBeeSupport Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. This is a unique opportunity for a motivated individual to provide exceptional customer support and be an integral part of our organization.Key Responsibilities:Provide timely and effective technical support to clients via...
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Remote Voice Support Specialist
2 days ago
bhavnagar, India beBeeRemoteVoice Full timeJob Title: Remote Voice Support SpecialistWe are seeking highly skilled and dedicated individuals to fill the role of Remote Voice Support Specialist. This position involves providing exceptional customer support to clients in the US.Key Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.Provide clear, accurate, and...
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Technical Support Specialist
5 days ago
bhavnagar, India beBeeSupport Full timeTechnical Support SpecialistAs a technical support specialist, you will provide first-level support to users via phone, email, chat, or ticketing system. You will monitor and diagnose incidents, requests or inquiries, and resolve them efficiently.Provide technical assistance to users via various communication channels as first response.Monitor and diagnose...
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Remote Voice Support Specialist
5 days ago
bhavnagar, India beBeeCustomerSupport Full timeJob Title: Remote Voice Support SpecialistWe are currently seeking skilled professionals to join our team as Remote Voice Support Specialists. This is a contract position ideal for those who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.This role involves providing exceptional customer...
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bhavnagar, India beBeeCustomerService Full time**Job Title:** Automotive Parts Customer Service SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving issues and providing support to customers? We're looking for a talented Automotive Parts Customer Service Specialist to join our team.As an Automotive Parts Customer Service Specialist, you will be...
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Business Central Support Specialist
3 days ago
bhavnagar, India beBeesupport Full timeBusiness Central Support SpecialistWe are seeking a skilled Business Central Support Specialist to join our team. This individual will provide functional and technical support to end users, troubleshooting system issues, and assist with system enhancements.
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Network Support Professional
5 days ago
bhavnagar, India beBeeTroubleshooting Full timeJob OverviewNiksun is a leading company in network security and management solutions.Technical support specialists will respond to customer incidents, debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources.The specialist will provide level 1/2 support on various Niksun products via...
