Network Support Professional

5 days ago

bhavnagar, India beBeeTroubleshooting Full time

Job OverviewNiksun is a leading company in network security and management solutions.Technical support specialists will respond to customer incidents, debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources.The specialist will provide level 1/2 support on various Niksun products via phone calls, emails, live chats, etc. They should be able to work on a shift schedule including day, night, weekends, and holidays.Key ResponsibilitiesEngage with clients on live troubleshooting sessions via telephone, e-mails, live-chat to provide level 1/2 support on a vast array of Niksun products.Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through Niksun monitoring tools.Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.Work with different Niksun engineering departments, relay a technical message back to the customer in a simple non-technical language if required.Maintain updates flowing to customers regarding incident resolution efforts at all times.

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