Assistant Vice President – Operations

2 days ago

mumbai, India Phoenix Full time

Job TitleAssistant Vice President Operations Department / DivisionCommercial Property Operations and Facility Management Reporting ToSr. Vice President & Head – Commercial Assets Operations and Property Management Direct Report PositionsN/A External Interface• Property Management Partner Companies• Contractors / Vendors• Local Authorities for Statutory & Operational Compliance Minimum Qualification• Bachelor's Degree from a premier institute• MBA / Masters / PGDM Minimum Experience13–17 Years of relevant experience in Real Estate, Property / Facilities Management/ experience in luxury 5-star hotel operations is preferred. Special Skills / Attributes• Strategic thinking and decision making• Strong leadership and team management skills• Customer-oriented mindset• Knowledge of multi-locational property management and facility operations• Ability to implement cost optimization and best practices• Excellent communication and relationship-building skills Overall Purpose / Objective of the Job• Accountable for drafting and implementing processes, policies, systems, and formats for multi-locational property management to create efficient commercial office spaces.• Reduce occupancy costs by maintaining processes that yield tangible results across all Phoenix Commercial Offices.• Monitor operations and provide strategic planning for standardized, integrated facility management.• Plan and formalize annual operating plans covering Asset Management, Housekeeping, Security, Safety, Engineering, Utility Management, Indoor Air Quality, Customer Relationship Management, Water & Waste Management, and other administrative requirements. Key Responsibilities• Manage multi-locational property operations across 4 cities.• Assist Sr. VP in drafting, implementing, and monitoring SOPs, policies, RFPs, and budgets.• Identify and implement industry best practices across all facilities.• Support Site Leads in running commercial properties efficiently and cost-effectively.• Enhance tenant satisfaction through effective team deliverables.• Formulate MEP operations plans and SOPs for mixed-use commercial developments.• Evaluate and manage Property Management Partner companies.• Plan regular reviews with PM companies to improve sites.• Support Site Managers with statutory and operational compliance.• Assist Site Leads in crisis management and BCP implementation.• Conduct technical and performance audits and provide feedback.• Ensure alignment with strategic direction and monitor performance.• Prepare and share MIS reports weekly, monthly, and quarterly.• Quarterly site visits and audits to implement improvements. Behaviour & Leadership• Entrepreneurial Spirit: proactive, energetic, and resilient.• Customer Focus: understands customer needs, builds end-to-end customer-centric processes.• Empowering & Developing: aligns roles, provides feedback, coaching, mentoring, and develops a diverse team.• Collaborative Relationships: builds internal and external networks, resolves conflicts, and fosters teamwork.• Personal Effectiveness: sets stretch targets, monitors individual & team performance.• Decision Making: capable of tough decisions, drives continuous improvement.• Relationship Building: promotes collaborative relationships with all stakeholders.• Communication: listens effectively and leads by example.

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