Technical Customer Service Specialist
1 week ago
Job OverviewWe are seeking a skilled Customer Support Associate to join our team. The ideal candidate will possess excellent communication skills, technical knowledge, and the ability to work effectively in a fast-paced environment.The successful candidate will handle customer inquiries through a ticketing system, provide timely and accurate responses, and resolve issues in a professional manner.Responsibilities will include reviewing engineering drawings, layouts, and specifications to process customer orders and submittals.The role requires strong organizational skills to manage multiple tasks, prioritize deadlines, and maintain accuracy in order details.The ideal candidate will also prepare reports, documentation, and customer updates, as well as collaborate with internal teams to ensure customer satisfaction.A strong understanding of technical products and processes is essential, along with proficiency in Microsoft Office 365 and Adobe Acrobat.Requirements3-5 years of experience in customer support or technical roles.Familiarity with ticketing systems and CRM platforms is preferred.Excellent written and verbal communication skills, with the ability to read and interpret technical documents.Detail-oriented and able to multitask, with a strong problem-solving approach.Bachelor's degree in a related field, such as Mechanical Engineering or Computer Science.Preferred BackgroundExperience working with customers in manufacturing, engineering, or product design.About This RoleThis is an exciting opportunity for someone who enjoys working with technology and helping others. If you have a passion for customer service and technical support, we encourage you to apply.
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Customer Service Specialist
2 weeks ago
kozhikode, India beBeeCustomerSupport Full timeJob Title:We are seeking a skilled Customer Service Specialist to provide exceptional customer support and resolve issues efficiently.About the Role:This is an exciting opportunity to work with our team as a Customer Service Specialist in Kozhikode, India. You will be responsible for delivering outstanding customer support by addressing inquiries, resolving...
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Technical Content Specialist
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kozhikode, India beBeeDocumentation Full timeTechnical Content SpecialistWe're looking for a skilled technical content specialist to develop comprehensive documentation that meets our standards.Develop detailed product information that enhances customer understandingPursue in-depth knowledge of products and services to craft polished, engaging contentKey Responsibilities:Create accurate,...
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Customer Service Specialist
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kozhikode, India beBeeCustomer Full timeCustomer Support ProfessionalAbout the Role:We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Representative. As a key member of our support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Engagement: Respond to...
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Technical Support Specialist
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kozhikode, India beBeeSolar Full timeJob Opportunity: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.The successful candidate will provide technical assistance to customers via online channels, including telephone and digital platforms. Key responsibilities include:Responding to customer inquiries regarding products and...
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Freelance Technical Support Specialist
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kozhikode, India beBeeSupport Full timeAs a Technical Support Specialist, you will work with our global team to deliver exceptional technical support services across various platforms and environments.Job DescriptionWe are seeking experienced professionals who can troubleshoot complex technical issues, provide timely resolutions, and ensure seamless user experiences for our customers. This role...
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AI Customer Service Specialist
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kozhikode, India beBeeCustomer Full timeAbout Customer Support RoleFlowcall is an AI customer service platform helping D2C brands deliver exceptional support.We're looking for a skilled professional to support our growing client base by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.Respond to client queries about product usage,...
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Technical services manager
4 weeks ago
Kozhikode, India HCLTech Full timeTechnical Services Manager with CDM Responsibilities – · Primary contact for the customer regarding technology discussions · Recognized as the escalation point for technical issues for the ECS customer landscape · Deep understanding of customer landscape and its interfaces · Understands the customer business, goals and challenges in order to suggest...
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Service Management Optimization Specialist
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kozhikode, India beBeeImplementation Full timeJob Role OverviewSAP Service Management specialist is responsible for implementing and supporting business service management processes across multiple departments, ensuring seamless integration and efficient service delivery.Develop and implement effective business service management strategies in SAP S/4HANA platform.Configure and customize S/4 Service...
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Customer Resolution Specialist
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kozhikode, India beBeeResolution Full timeJob Title: Customer Resolution SpecialistAs a Customer Resolution Specialist, you will serve as an escalation point and case investigations agent for a large consumer credit card company. You will tackle customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance.This includes fraud...
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Customer Support Specialist
2 weeks ago
kozhikode, India beBeeCustomer Full timeThe primary function of this role is to provide exceptional service to clients as a Customer Support Specialist. Responsibilities include responding to customer inquiries via email, chat, and phone, providing swift resolutions to resolve customer issues, maintaining detailed records of customer interactions in CRM systems, collaborating with internal teams...
