AI Customer Service Specialist

2 weeks ago

kozhikode, India beBeeCustomer Full time

About Customer Support RoleFlowcall is an AI customer service platform helping D2C brands deliver exceptional support.We're looking for a skilled professional to support our growing client base by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.Respond to client queries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to help articles and internal knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsWhat We're Looking For:1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in EnglishAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredWhy Join Us?Be part of a fast-growing AI startupWork at the intersection of AI and customer experienceOpportunity to grow as the company scalesCollaborative culture

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