Technical services manager

4 weeks ago

Kozhikode, India HCLTech Full time

Technical Services Manager with CDM Responsibilities – · Primary contact for the customer regarding technology discussions · Recognized as the escalation point for technical issues for the ECS customer landscape · Deep understanding of customer landscape and its interfaces · Understands the customer business, goals and challenges in order to suggest solutions/innovation · Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS · Primary technical point of contact for Client Delivery Manager (CDM) · Identifies and positions services that deliver value to the customer from the existing ECS portfolio · TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.) · Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex: S4 HANA conversion) · Works as a CDM as well, and with PL,

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