Service Manager
4 days ago
Responsibilities
- Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations
- Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, by maintaining open communication and delivering exceptional service
- Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments
- Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards
- Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities
- Monitor service department performance through the use of key performance indicators (KPIs) and take corrective action as needed to improve results
- Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability
- Develop and implement effective marketing and sales strategies to promote service department business and increase revenue
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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