Service Manager

3 days ago


Kozhikode, Kerala, India Apco Hyundai Full time ₹ 8,40,000 - ₹ 60,00,000 per year

Responsibilities

  • Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations
  • Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, by maintaining open communication and delivering exceptional service
  • Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments
  • Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards
  • Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities
  • Monitor service department performance through the use of key performance indicators (KPIs) and take corrective action as needed to improve results
  • Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability
  • Develop and implement effective marketing and sales strategies to promote service department business and increase revenue

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person


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