Customer Service Specialist

1 week ago


kozhikode, India beBeeCustomer Full time

Customer Support ProfessionalAbout the Role:We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Representative. As a key member of our support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Engagement: Respond to customer inquiries via phone, email, or chat in a timely manner. Provide accurate information regarding products and services.Issue Resolution: Identify customer needs and provide the best possible resolution. Escalate complex issues to supervisors or technical teams when necessary. Follow up with customers to ensure issues are fully resolved.Documentation & Reporting: Maintain detailed records of customer interactions in CRM systems. Update customer accounts and process orders, returns, or requests.Product Knowledge: Stay updated on company products and services. Understand and communicate policies clearly to customers.Team Collaboration: Coordinate with sales, operations, and technical teams to resolve customer issues. Participate in team meetings, training, and performance reviews.Benefits of Joining Our Team:Opportunity to work with a dynamic and supportive team.Continuous training and development opportunities.Competitive salary and benefits package.Requirements:Excellent communication and interpersonal skills.Ability to work in a fast-paced environment.Strong problem-solving and analytical skills.



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