Customer Support Specialist

2 weeks ago


kozhikode, India beBeeCustomer Full time

The primary function of this role is to provide exceptional service to clients as a Customer Support Specialist. Responsibilities include responding to customer inquiries via email, chat, and phone, providing swift resolutions to resolve customer issues, maintaining detailed records of customer interactions in CRM systems, collaborating with internal teams for seamless customer experiences, and identifying opportunities to enhance customer satisfaction.Key RequirementsProven experience in customer-facing roles or similar positions.Strong verbal and written communication skills are essential.Ability to multitask and stay organized in fast-paced environments.Empathy and problem-solving skills are required to handle customer concerns effectively.Familiarity with CRM systems is beneficial.What We OfferCompetitive salary and performance-based bonuses.Opportunities for career advancement and skill development.A supportive and collaborative team environment fosters growth and learning.Flexible working hours with remote options available for enhanced work-life balance.



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