Dedicated Customer Advocate

2 weeks ago


dindigul, India beBeeCustomerAdvocate Full time

Job Description:Solving real problems and ensuring customer satisfaction is at the core of this role.As a dedicated advocate for our customers, you will be responsible for managing their conversations across various channels with care and precision.This is not just a communication role but a problem-solving one where you will work closely with product and engineering teams to drive resolution and provide contextual insights.Key Responsibilities:Troubleshoot and resolve issues within defined SLAsCollaborate with team members and other departments to ensure timely resolutionWork closely with account management, onboarding, product, and engineering teams to unblock complex cases and ensure delivery on commitmentsStay updated on product features to ensure customers receive the most accurate informationCapture and report customer feedback from tickets, chat, NPS, or other channels


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    Dindigul, India Whatjobs IN C2 Full time

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    dindigul, India beBeePatient Full time

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