Care Advocate

2 weeks ago

dindigul, India beBeePatient Full time

Are you a customer-centric professional seeking a role where you can make a meaningful impact?Job DescriptionWe are looking for an experienced Patient Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to clients through various communication channels.Key Responsibilities:Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Required Skills and QualificationsOur ideal candidate should possess:Customer Support and Customer Satisfaction skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredBenefitsAs a valued member of our team, you will enjoy:Competitive salary and benefits packageOpportunities for career growth and developmentCollaborative and dynamic work environmentLogistical RequirementsTo succeed in this role, you will need:A quiet and brightly illuminated workspaceA laptop with a minimum of 8GB RAM and an i5 8th-gen processorA 720P webcam and headsetA reliable ISP with a minimum speed of 100 MbpsA smartphone

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