Remote Automotive Service Advocate

1 week ago


dindigul, India beBeeCustomer Full time

We are seeking a highly skilled Automotive Customer Service Representative to join our team. In this role, you will be responsible for managing daily customer requests through a shared mailbox and providing exceptional member support across multiple channels.Key Responsibilities:Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct product sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.You will also be responsible for handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution.In addition, you will maintain records of customer interactions, comments, and complaints.Requirements and Skills:Demonstrated experience in customer service.Automotive repair, parts, and component knowledge (required).Technical or engineering experience.You should have strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.Able to multitask, prioritize tasks, and manage time efficiently, while maintaining a positive, empathetic, and professional demeanor with customers.Benefits:This is an excellent opportunity to work in a dynamic environment with a remote team, aligned with market operational hours.You will have the chance to develop and document knowledge into useful content, continuously enhance your knowledge of products and services, and participate in training and development programs to enhance customer service skills and knowledge.About Us:Join us and contribute to providing outstanding customer service as part of our innovative automotive e-commerce retailer's remote team.


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