Customer Advocate

4 days ago


dindigul, India beBeeCustomerService Full time

Customer Service RoleWe are seeking a customer-focused professional to join our service team.Handle inbound and outbound calls to address customer inquiries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.Excellent communication skills (verbal and written) in English and Hindi.Ability to handle customer inquiries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in a call center or customer support role is a plus.Freshers and experienced candidates can apply. Minimum education: Graduate.



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