Nepali Customer Support Professional

2 weeks ago


dindigul, India beBeeService Full time

Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to join our team. This role involves delivering exceptional support to our customers via various communication channels, including calls, chats, and emails.The ideal candidate will have a strong command of the Nepali and English languages, as well as excellent communication, active listening, and problem-solving skills. They will also be able to work effectively in a remote setting with minimal supervision.The successful candidate will have a positive attitude, be customer-focused, and possess a basic understanding of computer applications. Previous experience in customer service is desirable but not essential.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerAnalyze customer needs and provide accurate solutionsDocument interactions in CRM tools and maintain high standards of qualityCollaborate with internal teams to resolve complex issuesMonitor and report on key performance indicators, including service quality, response time, and customer satisfactionQualifications:Fluent in Nepali and EnglishExcellent communication, interpersonal, and problem-solving skillsAbility to work independently and as part of a teamBasic computer literacy and proficiency in CRM softwarePrevious experience in customer service an advantage



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