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Quality Analyst

2 months ago

bangalore, India Intellipaat Full time

Job Title - Quality Analyst (Sales)
Job Location - Bengaluru, Karnataka (Work from Office)

The Work- What will you do at Intellipaat
-Monitoring/ Auditing Inbound Calls/Emails
-Provide Constructive Feedback- create regular audit and performance reports.
Check the D2C ratio for all agents.
-Performing Root Cause Analysis To Gaze The Performance Trends.
-Publish Daily/Weekly/Monthly Reports As Per Client Requirements Using QC Tools.
-Be A Part Of Internal Calibration To Improve The Call Handling Efficiency & Customer Service.
-This Position Will Require An Effective Communicator Who Will Be Able To Lead And Motivate Others While Being Aware Of And Responsive To Their Needs And Concerns.

Excited ? This is what we are looking for-
-2 to 3 years quality analyst experience. (Ed-tech preferred)
-Excellent verbal, written and interpersonal communication skills;
-Must be self-motivator and self-starter;
-Should understand quality
-Exceptional listening and analytical skills.
-Solid time management skills.
-Must be able to effectively deal with people at all levels inside and outside of the Company;
-Ability to multitask and successfully operate in a fast paced, team environment;
-Must adapt well to change and successfully set and adjust priorities as needed;

About Us :
Intellipaat is a global online professional training provider. We create courses for professional career growth with high outcome results on top technologies like Big Data, Data Science & AI, Business Intelligence, Cloud, Blockchain, Database, Programming, Testing, Project Management, etc.
We help professionals to help into their dream job by providing world class training & learning experience. Intellipaat world with top MNC’s like NASDAQ, Society Generale, Ericsson, etc. in upskilling their workforce and keeping them in sync with the changing technology and digital landscape.

Success so far:
15 Lakh + users across 155+ countries.
Partnered with top universities across the globe.
Trusted by 250+ top MNC’s
Course in collaboration with Top world universities - MIT USA, IIT Madras, IIT Roorkee, IIT Guwahati, IIT Jammu, IU Germany, University of Essex, University of Liverpool, etc.
Courses in Collaboration with top MNC’s - IBM, Microsoft, EC-Council, etc.

Our Vision :” Democratization of the Education Sector”
‘We believe that everyone has the right to quality education, so we strive to provide quality training at the lowest cost.’

Why you should join us:
-To be a part of a rocketship, one of the fastest growing edtech platforms in the upskilling segment in the country.
-To be an integral member of one of the company’s most important initiatives and act as the driver for our online customer acquisition.

CTC: Upto 50K