Quality Analyst

4 days ago

bangalore, India Convin Full time
Quality Analyst - BPO
Position: Quality Analyst
Brief About Company:
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.
At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.
Who are our clients:
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.
Still looking for more information, then check our website why you should apply:
If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.
We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.
Key Responsibilities:
∙ Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.
∙ Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
∙ Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
∙ Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards.
∙ Monitor adherence to regulatory compliance requirements and industry best practices.
∙ Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.
Requirements:
∙ Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes.
∙ Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
∙ Strong attention to detail and accuracy in performing audits, reviews, and assessments.
∙ Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
∙ Proficiency in using quality tools, software, and systems.
∙ Ability to work independently and collaboratively in a fast-paced and dynamic environment.
∙ Strong commitment to upholding ethical standards, integrity, and confidentiality.
Proficiency in Python is an added advantage.
Why Convin.ai:
∙ A professional yet friendly workplace that values growth, creativity, and innovation.
∙ Mentorship and opportunities to develop your design skills.
∙ A collaborative team culture where your contributions make a meaningful impact.

  • Quality analyst

    2 weeks ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. ...

  • Quality analyst

    3 days ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    2 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    2 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    5 days ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    4 days ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...

  • Quality analyst

    7 days ago

    Bangalore City, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    2 months ago

    bangalore, India gnani.ai Full time

    Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

  • Quality Analyst

    2 months ago

    bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    2 months ago

    bangalore, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality Assurance Analyst

    3 days ago

    bangalore, India TerraGiG Full time

    We are looking for Quality Assurance Analyst QA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing) Location: Bangalore - Marathahalli Experience: 5+ Years Joining: Immediate Joiners Preferred About the Job We are seeking an experienced QA Analyst specializing in automation testing with a strong background in network...

  • Quality assurance analyst

    6 days ago

    Bangalore, India TerraGiG Full time

    We are looking for Quality Assurance Analyst QA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing) Location: Bangalore - Marathahalli Experience: 5+ Years Joining: Immediate Joiners Preferred About the Job We are seeking an experienced QA Analyst specializing in automation testing with a strong background in...

  • Quality Assurance Analyst

    6 days ago

    bangalore, India TerraGiG Full time

    We are looking for Quality Assurance AnalystQA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing)Location: Bangalore - MarathahalliExperience: 5+ YearsJoining: Immediate Joiners PreferredAbout the JobWe are seeking an experienced QA Analyst specializing in automation testing with a strong background in network product/protocol...

  • Quality Analyst

    1 day ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    3 days ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    6 days ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    3 weeks ago

    Bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality analyst

    3 weeks ago

    Bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Assurance Analyst

    7 days ago

    Bangalore, India TerraGiG Full time

    We are looking for Quality Assurance Analyst QA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing) Location: Bangalore - Marathahalli Experience: 5+ Years Joining: Immediate Joiners Preferred About the Job We are seeking an experienced QA Analyst specializing in automation testing with a strong background in...

  • Quality Assurance Analyst

    6 days ago

    Bangalore, India TerraGiG Full time

    We are looking for Quality Assurance Analyst QA Analyst (Automation with Selenium, Robot Framework, Python, and API Testing) Location: Bangalore - Marathahalli Experience: 5+ Years Joining: Immediate Joiners Preferred About the Job We are seeking an experienced QA Analyst specializing in automation testing with a strong background in...