Quality Analyst

3 days ago

bangalore, India Convin Full time

Position: Quality Analyst


Brief About Company:

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.


At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.


Who are our clients:

We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.


Still looking for more information, then check our website www.convin.ai.


Here’s why you should apply:

If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.


We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.


Key Responsibilities:

  • Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.
  • Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
  • Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
  • Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards.
  • Monitor adherence to regulatory compliance requirements and industry best practices.
  • Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.


Requirements:

  • Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes.
  • Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
  • Strong attention to detail and accuracy in performing audits, reviews, and assessments.
  • Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
  • Proficiency in using quality tools, software, and systems.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Strong commitment to upholding ethical standards, integrity, and confidentiality.


Why Convin.ai:

  • A professional yet friendly workplace that values growth, creativity, and innovation.
  • Mentorship and opportunities to develop your design skills.
  • A collaborative team culture where your contributions make a meaningful impact.

  • Quality Analyst

    1 week ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality ManagerJob Location: BangaloreDepartment: Customer SupportJob Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    5 days ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    1 week ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    3 weeks ago

    bangalore, India TIGI HR ® Full time

    Role: Quality Analyst II (Cloud)Experience: 2 to 4yrsLocation: BangaloreSkills:* Composer knowledge* Linux CLI minimum knowledge* Minimum security knowledge* Testiing strategies (automated, manual, regression,white/black box)Responsibility* Automate manual processes, implement new automated tests for Adobe Commerce Cloud* Perform manual tests ensuring the...

  • Quality Analyst

    4 days ago

    bangalore, India gnani.ai Full time

    Job Description : 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement. 2.Should be excellent in document call observations. 3.Should have hands-on experience working on Excel, creating basic Dashboards. 4.Support Business...

  • Quality Analyst

    2 days ago

    bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    2 months ago

    Bangalore Urban, India PTW Full time

    Job DescriptionYears of exp: 1 - 6 Location: RemoteSummary:The Quality Analyst is responsible for performing reviews/audits for email/chat/call transactions, publish weekly/monthly reports to highlight the areas of improvement. To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving...

  • Quality Analyst

    5 days ago

    bangalore, India gnani.ai Full time

    Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

  • Quality Analyst

    2 days ago

    bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    3 weeks ago

    bangalore, India Akaike Technologies Full time

    Role : Quality AnalystExperience: 1+YearsLocation : BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

  • Data Quality Analyst

    4 days ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Quality Analyst

    2 weeks ago

    Bangalore, India Akaike Technologies Full time

    Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services...

  • Quality Analyst

    5 days ago

    bangalore, India Akaike Technologies Full time

    Role: Quality AnalystExperience: 1+YearsLocation: BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

  • Quality Analyst

    5 days ago

    bangalore, India Akaike Technologies Full time

    Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients....

  • Data Quality Analyst

    3 weeks ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Data Quality Analyst

    5 days ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Call Quality Analyst

    5 months ago

    bangalore, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality Analyst

    23 hours ago

    bangalore, India Intellipaat Full time

    Job Title - Quality Analyst (Sales) Job Location - Bengaluru, Karnataka (Work from Office) The Work- What will you do at Intellipaat -Monitoring/ Auditing Inbound Calls/Emails -Provide Constructive Feedback- create regular audit and performance reports. Check the D2C ratio for all agents. -Performing Root Cause Analysis To Gaze The Performance...

  • Quality Analyst Specialist

    1 month ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Quality Analyst - SalesLocation: BangaloreShift Timings: Flexible to Work In Global ShiftAbout MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+...

  • Quality Analyst

    1 week ago

    bangalore, India DigitalTek Solutions Full time

    Company Description: DigitalTek Solutions is a provider of statement of work-based managed services staffing solutions, staff augmentation, and IT consulting services to Fortune 1000 companies in North America. Specializing in talent acquisition for IT, Engineering, and Digital sectors across various industries, including banking, finance, insurance,...