Quality Analyst
2 days ago
Job Description:
1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.
2.Should be excellent in document call observations.
3.Should have hands-on experience working on Excel, creating basic Dashboards.
4.Support Business team regularly to ensure the feedback provided are implemented.
5.Call centre experience is must
Eligibility Criteria: -
Qualification: - Any Graduation
Excellent communication skill is must
Work Type: Should work from office
Should have 2-3yrs experience as a Quality Analyst
Should ready to join immediately
Languages :- English + any number of regional languages (preferably who can read and write the regional language)
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