Quality Analyst

2 weeks ago

Bangalore, India Convin Full time

Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients: We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for. Key Responsibilities: Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes. Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement. Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions. Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards. Monitor adherence to regulatory compliance requirements and industry best practices. Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns. Requirements: Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes. Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement. Strong attention to detail and accuracy in performing audits, reviews, and assessments. Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels. Proficiency in using quality tools, software, and systems. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Strong commitment to upholding ethical standards, integrity, and confidentiality. Why Convin.ai: A professional yet friendly workplace that values growth, creativity, and innovation. Mentorship and opportunities to develop your design skills. A collaborative team culture where your contributions make a meaningful impact.

  • Quality analyst

    5 days ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. ...

  • Quality Analyst

    6 days ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    5 days ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    1 month ago

    bangalore, India gnani.ai Full time

    Job Description : 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement. 2.Should be excellent in document call observations. 3.Should have hands-on experience working on Excel, creating basic Dashboards. 4.Support Business...

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    1 month ago

    bangalore, India gnani.ai Full time

    Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality analyst

    2 weeks ago

    Bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Call Quality Analyst

    6 months ago

    bangalore, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality Analyst

    1 month ago

    bangalore, India Intellipaat Full time

    Job Title - Quality Analyst (Sales)Job Location - Bengaluru, Karnataka (Work from Office)The Work- What will you do at Intellipaat-Monitoring/ Auditing Inbound Calls/Emails-Provide Constructive Feedback- create regular audit and performance reports.Check the D2C ratio for all agents.-Performing Root Cause Analysis To Gaze The Performance Trends.-Publish...

  • Quality Analyst

    2 weeks ago

    bangalore, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Senior quality assurance analyst

    2 weeks ago

    Bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those...

  • Data Quality Analyst

    1 month ago

    bangalore, India Amtex Systems Inc. Full time

    About Company : www.amtexsystems.com Amtex Systems, a global technology innovator with 25+ years of expertise. Specializing in Software Development, IT Consulting, Digital Media, Business Intelligence, Mobile Applications, and Content Management, we're at the forefront of industry evolution caters to diverse sectors, including Technology, Finance, Media,...

  • Senior Quality Analyst

    2 months ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Senior Quality AnalystExperience: 4-6 yearsLocation: BangaloreAbout MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating...

  • Senior Quality Assurance Analyst

    2 weeks ago

    Bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those...

  • Senior Quality Assurance Analyst

    7 days ago

    bangalore, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • Senior Quality Assurance Analyst

    2 weeks ago

    Bangalore, India Saicon Full time

    Job Title: Senior QA Analyst Position Type: Full Time Location: Marathahalli, Bengaluru 560037 ( Hybrid schedule will be 2 days in the office and 3 days working remotely ) Working Hours: 2:30 PM to 10:30 PM IST. Job Summary: We are looking for an experienced and highly skilled Sr QA Analyst to join our team testing and supporting our loan origination...

  • Senior quality assurance analyst

    2 weeks ago

    Bangalore, India Saicon Full time

    Job Title: Senior QA Analyst Position Type: Full Time Location: Marathahalli, Bengaluru 560037 ( Hybrid schedule will be 2 days in the office and 3 days working remotely ) Working Hours: 2:30 PM to 10:30 PM IST. Job Summary: We are looking for an experienced and highly skilled Sr QA Analyst to join our team testing and supporting our loan...

  • Data Quality Analyst

    1 month ago

    Bangalore, India Amtex Systems Inc. Full time

    About Company : Amtex Systems, a global technology innovator with 25+ years of expertise. Specializing in Software Development, IT Consulting, Digital Media, Business Intelligence, Mobile Applications, and Content Management, we're at the forefront of industry evolution caters to diverse sectors, including Technology, Finance, Media, Fashion, Retail,...