Quality Analyst

4 weeks ago


bangalore, India Teleperformance Full time

Quality Analyst,

Should have experience in Domestic BPO,

Should have experience in Quality

Good comm skills,

Should know two south languages,

- Conduct regular training sessions to enhance team skills and knowledge of products/services.
- Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.
- Analyse customer feedback and service data to develop actionable insights and strategies.
- Monitored key performance indicators (KPIs) and provided regular reports to senior management.

Resolved complex customer issues, leading to a [X%] reduction in escalated complaints.

Salary upto-3.5LPA,


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