Guest Service Representative

1 month ago

pune, India HireBloc Full time
OverviewAs a Guest Service Representative you will play a crucial role in ensuring a positive and memorable experience for our guests. Your responsibilities will include providing excellent customer service addressing guest inquiries and concerns and facilitating the checkin and checkout processes. Attention to detail exceptional communication skills and the ability to problemsolve effectively are essential for success in this role. You will collaborate with various teams to coordinate guest requests and ensure their needs are met contributing to the overall success and reputation of our establishment.Key responsibilities
  • Greet and welcome guests upon arrival engaging with them in a professional and courteous manner
  • Efficiently handle checkin and checkout procedures ensuring accuracy and timeliness
  • Respond to guest inquiries and provide accurate information about the hotels services amenities and policies
  • Coordinate with housekeeping and maintenance staff to fulfill guest requests and resolve issues
  • Maintain a professional and tidy lobby and reception area
  • Process payments and handle cash and credit card transactions
  • Assist in managing reservations and room assignments to optimize occupancy levels
  • Handle phone calls reservations and cancellations with professionalism and efficiency
  • Provide personalized service and assistance to guests with special requests or needs
  • Deliver room service orders and additional amenities to guest rooms as needed
  • Anticipate and address guest concerns and complaints in a timely and effective manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Upsell hotel services and amenities to enhance the guest experience and increase revenue
  • Adhere to all safety and security procedures to maintain a safe environment for guests and staff
  • Assist in maintaining accurate records and documentation related to guest interactions and transactions
Required qualifications
  • High school diploma or equivalent; degree in Hospitality or related field is a plus
  • Proven experience in a customer service role preferably in a hotel or hospitality setting
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively in a fastpaced environment
  • Strong problemsolving abilities and a proactive approach to guest satisfaction
  • Proficiency in using reservation and hotel management software is advantageous
  • Basic math skills and the ability to handle financial transactions accurately
  • Positive and engaging personality with a passion for delivering exceptional service
  • Flexibility to work various shifts including weekends and holidays
  • Attention to detail and the ability to maintain a professional appearance at all times
  • Understanding of hotel operations and the ability to provide valuable recommendations to guests
  • Ability to work collaboratively in a team environment and adapt to changing needs
  • Knowledge of local attractions and points of interest to assist guests with recommendations
  • Familiarity with safety and security protocols to ensure the wellbeing of all guests and staff
  • A commitment to upholding the values and standards of the establishment

multitasking,hospitality,reservation management,verbal and written communication,flexibility,attention to detail,financial transactions,communication,organizational skills,recommendations,problem-solving,hotel asset management,hospitality management,collaboration,safety and security protocols,customer service,communication skills

  • Guest Service Representative

    2 months ago

    Pune, India HireBloc Full time

    OverviewAs a Guest Service Representative you will play a crucial role in ensuring a positive and memorable experience for our guests. Your responsibilities will include providing excellent customer service addressing guest inquiries and concerns and facilitating the checkin and checkout processes. Attention to detail exceptional communication skills and the...

  • Guest Service Representative

    4 weeks ago

    pune, India HireBloc Full time

    Overview As a Guest Service Representative you will play a crucial role in ensuring a positive and memorable experience for our guests. Your responsibilities will include providing excellent customer service addressing guest inquiries and concerns and facilitating the checkin and checkout processes. Attention to detail exceptional communication skills and...

  • Guest Service Representative

    3 months ago

    Pune, India HireBloc Full time

    OverviewAs a GuestService Representative you will play a crucial role in ensuring apositive and memorable experience for our guests. Yourresponsibilities will include providing excellent customer serviceaddressing guest inquiries and concerns and facilitating thecheckin and checkout processes. Attention to detail exceptionalcommunication skills and the...

  • Guest Service Representative

    5 months ago

    Pune, India Logicon Facility Management Full time

    Build and maintain strong relationships with clients, ensuring their satisfaction with our services - Handle guest queries and provide accurate information about the company and its services - Coordinate with various departments to ensure smooth operations and timely resolution of guest concerns - Handle guest feedback and complaints, taking necessary...

  • Guest Service Associate

    5 months ago

    Pune, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...

  • Guest Service Associate

    6 months ago

    Pune, Maharashtra, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...

  • Guest Service Representative

    5 months ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24034817 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Pune Kharadi, Kharadi Mundhwa Bypass Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Executive Guest Service Coordinator

    21 hours ago

    Pune, Maharashtra, India Kolte-Patil Developers Limited Full time

    We are seeking a highly skilled and experienced Executive Guest Service Coordinator to join our team at Kolte-Patil Developers Limited.About the Role:The successful candidate will be responsible for reviewing arrival lists, welcoming guests, and updating details in our system.A key aspect of this role is attending to special guests (e.g. VIPs) and responding...

  • Hotel Service Representative

    1 month ago

    Pune, Maharashtra, India NOVOTEL Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Hotel Service Representative to join our team at NOVOTEL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide courteous, professional,...

  • Guest Service Manager

    2 weeks ago

    Pune, Maharashtra, India AccorHotel Full time

    As Guest Service Manager, you will be responsible for maintaining high-quality guest services, primarily in the areas of arrivals, departures, rooming, food & services, and special needs. You will optimize hotel occupancy, room rate, and handle guest complaints professionally and effectively.Key Responsibilities:Responsible for maintaining high-quality guest...

  • Guest Service Manager

    3 weeks ago

    Pune, Maharashtra, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled Guest Service Manager to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Key Responsibilities:Maintain high-quality guest services, focusing on arrivals, departures, rooming, food, and...

  • Customer Service Representative

    1 month ago

    Pune, Maharashtra, India AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Service Associate

    1 month ago

    Pune, Maharashtra, India AccorHotel Full time

    Job Title: Guest Service AssociateAccorHotel is seeking a highly motivated and customer-focused Guest Service Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide top-notch service to...

  • Guest Service Team Lead

    4 weeks ago

    Pune, Maharashtra, India AccorHotel Full time

    Job Title: Guest Service Team LeadJob Summary:We are seeking a highly skilled Guest Service Team Lead to join our team at AccorHotel. As a key member of our Guest Services team, you will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.Key...

  • Guest Service Operations Manager

    3 weeks ago

    Pune, Maharashtra, India IBIS Full time

    Job Title: Guest Service Operations ManagerJob Summary:We are seeking a highly skilled Guest Service Operations Manager to join our team at IBIS. The Guest Service Operations Manager will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.Key...

  • Guest Service Associate

    3 months ago

    Pune District, Maharashtra, India Adinath Agencies Full time

    **Profile Introduction**: The Guest Service Associate is responsible for delivering outstanding customer service, ensuring that guests have a positive and memorable experience. This role involves handling guest inquiries, managing reservations, and providing assistance to address any concerns or needs. **Key Responsibilities**: - A Guest Service Associate...

  • Guest Service Operations Manager

    4 weeks ago

    Pune, Maharashtra, India AccorHotel Full time

    Job SummaryAs a Guest Service Operations Manager at AccorHotel, you will be responsible for maintaining high-quality guest services in various areas, including arrivals, departures, rooming, food, and services. You will also handle guest complaints professionally and effectively, optimizing hotel occupancy and room rates. Additionally, you will assist the...

  • Guest Service Associate

    6 months ago

    Pune, Maharashtra, India Aurassist Health Private Limited Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

  • Assistant Manager Guest Service

    1 month ago

    Pune, India IBIS Full time

    Job DescriptionPosition Overview:   Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.To...

  • Guest Service Operations Coordinator

    3 weeks ago

    Pune, Maharashtra, India IBIS Full time

    Guest Service Operations CoordinatorAt IBIS, we are seeking an exceptional Guest Service Operations Coordinator to join our team. As a key member of our Guest Service department, you will be responsible for maintaining high-quality guest services and optimizing hotel occupancy and room rates. Your strong understanding of hotel operations, including front...