Guest Service Representative
1 week ago
- Greet and welcome guests upon arrival engaging with them in a professional and courteous manner
- Efficiently handle checkin and checkout procedures ensuring accuracy and timeliness
- Respond to guest inquiries and provide accurate information about the hotels services amenities and policies
- Coordinate with housekeeping and maintenance staff to fulfill guest requests and resolve issues
- Maintain a professional and tidy lobby and reception area
- Process payments and handle cash and credit card transactions
- Assist in managing reservations and room assignments to optimize occupancy levels
- Handle phone calls reservations and cancellations with professionalism and efficiency
- Provide personalized service and assistance to guests with special requests or needs
- Deliver room service orders and additional amenities to guest rooms as needed
- Anticipate and address guest concerns and complaints in a timely and effective manner
- Collaborate with other departments to ensure seamless guest experiences
- Upsell hotel services and amenities to enhance the guest experience and increase revenue
- Adhere to all safety and security procedures to maintain a safe environment for guests and staff
- Assist in maintaining accurate records and documentation related to guest interactions and transactions
- High school diploma or equivalent; degree in Hospitality or related field is a plus
- Proven experience in a customer service role preferably in a hotel or hospitality setting
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively in a fastpaced environment
- Strong problemsolving abilities and a proactive approach to guest satisfaction
- Proficiency in using reservation and hotel management software is advantageous
- Basic math skills and the ability to handle financial transactions accurately
- Positive and engaging personality with a passion for delivering exceptional service
- Flexibility to work various shifts including weekends and holidays
- Attention to detail and the ability to maintain a professional appearance at all times
- Understanding of hotel operations and the ability to provide valuable recommendations to guests
- Ability to work collaboratively in a team environment and adapt to changing needs
- Knowledge of local attractions and points of interest to assist guests with recommendations
- Familiarity with safety and security protocols to ensure the wellbeing of all guests and staff
- A commitment to upholding the values and standards of the establishment
multitasking,hospitality,reservation management,verbal and written communication,flexibility,attention to detail,financial transactions,communication,organizational skills,recommendations,problem-solving,hotel asset management,hospitality management,collaboration,safety and security protocols,customer service,communication skills
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Guest Service Representative
1 month ago
Pune, India HireBloc Full timeOverviewAs a Guest Service Representative you will play a crucial role in ensuring a positive and memorable experience for our guests. Your responsibilities will include providing excellent customer service addressing guest inquiries and concerns and facilitating the checkin and checkout processes. Attention to detail exceptional communication skills and the...
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Guest Service Representative
3 weeks ago
pune, India HireBloc Full timeOverviewAs a Guest Service Representative you will play a crucial role in ensuring a positive and memorable experience for our guests. Your responsibilities will include providing excellent customer service addressing guest inquiries and concerns and facilitating the checkin and checkout processes. Attention to detail exceptional communication skills and the...
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Guest Service Representative
2 months ago
Pune, India HireBloc Full timeOverviewAs a GuestService Representative you will play a crucial role in ensuring apositive and memorable experience for our guests. Yourresponsibilities will include providing excellent customer serviceaddressing guest inquiries and concerns and facilitating thecheckin and checkout processes. Attention to detail exceptionalcommunication skills and the...
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Guest Service Representative
5 months ago
Pune, India Logicon Facility Management Full timeBuild and maintain strong relationships with clients, ensuring their satisfaction with our services - Handle guest queries and provide accurate information about the company and its services - Coordinate with various departments to ensure smooth operations and timely resolution of guest concerns - Handle guest feedback and complaints, taking necessary...
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Guest Service Associate
4 months ago
Pune, India Casino Air Caterers and Flight Services Full time**Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...
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Guest Service Ambassador
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Pune, Maharashtra, India HireBloc Full timeJob SummaryWe are seeking a highly skilled Guest Service Representative to join our team at HireBloc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesGuest Service: Greet and welcome guests upon arrival, engaging with...
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Guest Service Associate
5 months ago
Pune, Maharashtra, India Casino Air Caterers and Flight Services Full time**Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...
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Guest Service Representative
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Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24034817 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Pune Kharadi, Kharadi Mundhwa Bypass Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...
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Hotel Service Representative
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Pune, Maharashtra, India NOVOTEL Full timeJob SummaryWe are seeking a highly motivated and customer-focused Hotel Service Representative to join our team at NOVOTEL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide courteous, professional,...
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Guest Service
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Pune, India Reinforcement Consultants Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Guest Service Manager
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Pune, Maharashtra, India IBIS Full timeJob DescriptionPosition Overview:Responsible for delivering exceptional guest experiences, primarily in arrivals, departures, rooming, food & services, and special needs and enquiries.Optimize hotel occupancy and room rates while handling guest complaints professionally and effectively.Assist the Guest Service Manager in operating a highly proficient and...
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Pune, Maharashtra, India AccorHotel Full timeJob Title: Assistant Manager Guest ServiceAccorHotel is seeking a highly skilled and experienced Assistant Manager Guest Service to join our team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service.Key Responsibilities:Lead the Guest Service team to...
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Customer Service Representative
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Pune, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide exceptional customer service to...
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Guest Service Manager
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Pune, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Guest Service Manager to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Key Responsibilities:Maintain high-quality guest services, focusing on arrivals, departures, rooming, food, and...
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Guest Service Associate
2 weeks ago
Pune, Maharashtra, India Accor Full timeJob Title: Guest Service AssociateJob Summary:We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and...
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Guest Service Associate
2 weeks ago
Pune, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a highly skilled and motivated Guest Service Associate to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide courteous, professional, and efficient service to guests...
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Guest Service Associate
2 weeks ago
Pune, Maharashtra, India AccorHotel Full timeJob Title: Guest Service AssociateAccorHotel is seeking a highly motivated and customer-focused Guest Service Associate to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide top-notch service to...
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Guest Service Associate
2 weeks ago
Pune, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Associate to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide warm and welcoming service to guests,...
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Guest Service Team Lead
2 weeks ago
Pune, Maharashtra, India AccorHotel Full timeJob Title: Guest Service Team LeadJob Summary:We are seeking a highly skilled Guest Service Team Lead to join our team at AccorHotel. As a key member of our Guest Services team, you will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.Key...
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Guest Service Operations Manager
4 days ago
Pune, Maharashtra, India IBIS Full timeJob Title: Guest Service Operations ManagerJob Summary:We are seeking a highly skilled Guest Service Operations Manager to join our team at IBIS. The Guest Service Operations Manager will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.Key...