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Senior Events Operations Manager
2 months ago
Job Description
Job Title: Senior Manager / Manager Operations
Reports To: GM Operations
Experience: 6+ yrs
Grade: P 5 – P4
Manages: AM /Sr. Executive Operations – Production
Position Objective
· Handle 2 or more Key account
· Ensure flawless event management and event execution for all projects.
· Team management – Nurture and Grow a team and be responsible for the team and their targets
· Build and Manage vendor relationships across geographies and skill sets.
Business Responsibility
· Front end clients, anchor key accounts and execute events for Phase 1 to meet the agreed annual profitability target
· Handle special projects end to end
· Understand Client requirements, modification instructions, project briefs & event objectives
· Ensure the prompt and systematic response to all servicing inquiries
· Oversee end-to-end activities from the brief stage to post-event summary as needed to deliver flawless and memorable events
· Work in collaboration with Client Servicing & Creative teams to grow the events business.
· Manage an Operations team, nurture and grow them, and be responsible for meeting your target and the team's target
· Centralization of briefs and delegation of jobs and responsibilities
· Final sign-off on all the estimates, payables, and invoices (Profit and Loss) after the approval from HOD.
· Periodic training- Estimate/ Vendor Management/ Negotiation skills/ Sounds/Light/AV/Console Management/Communications skills & Discipline Management for the team under the supervision of HOD
· Sourcing of New Technologies, artists, venues, and vendors to improve the event quality under the supervision of HOD
· Take empowered decisions regarding your team as well as business negotiations.
· Market Intelligence: Identify and analyze competition and stay abreast with the latest event trends.
Vendor Management
· Create an effective and viable preferred vendor list with the supervision of the HOD
· Vendor Finalization for each event (based on the size of the event) with consultation of HOD
· Download of event brief to vendors along with the team & HOD.
· Final Negotiation(PO) with consultation of HOD
· Payments as per the credit period
Client Management
· Understands customer requirements and provides timely solutions accordingly
· Handle escalations and delivery turnaround time appropriately
· Ensuring 100% Client satisfaction in every project execution
Employee Performance & Management
· Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
· Provide support and guidance to team members
· Actively participate in performance evaluations and feedback sessions
· Conduct skip-level meetings with the team
Key Attributes
· Strategic and commercial attitude towards production and operations
· A professional appearance and the social skills necessary to deal with a range of clients
· Self-confidence and stature to represent Phase 1 on a senior level
· Honesty and Integrity
· Ability to prioritize work under pressure with good time management
· Staff management skills and the ability to motivate and develop individuals and team
· Willingness to work flexibly
· Good judgment and decision-making capabilities
· Passionate about Events and entertainment in general
· Excellent written and verbal communication
