EVENT U ROX

7 days ago

bangalore, India EVENT U ROX - (EUR) Full time

Company Description


Event U Rox (EUR) is an integrated event management and experiential marketing agency based in Bengaluru, boasting 13 years of expertise in the event industry. The company is renowned for delivering exceptional, zero-defect events across India, with a track record of over 3,000 successful projects nationwide. Our skilled and dedicated team of 40+ professionals has earned EUR recognition as one of the most trusted event management companies in India, consistently exceeding client expectations.

 

We are looking for dynamic Client Servicing Managers and Senior Managers to join our team at Event U Rox (EUR). In this role, you will be responsible for managing client relationships, understanding their needs, ensuring the seamless execution of events, and maintaining high levels of client satisfaction. A key aspect of your role will be driving repeat business and fostering long-term, successful partnerships with clients.


Responsibilities:


Client Relationship Management:

  • Build and maintain strong, lasting client relationships.
  • Conduct regular client meetings, feedback sessions, and follow-ups.
  • Anticipate and understand client needs to ensure long-term business growth and repeat business.


Event Coordination:

  • Plan and execute events that meet and exceed client expectations.
  • Coordinate seamlessly with internal teams and external vendors.
  • Oversee event budgets, timelines, and resource allocation.


Service Delivery:

  • Ensure high levels of client satisfaction, addressing any concerns promptly.
  • Conduct post-event evaluations, analyze client feedback, and implement improvements.


Reporting:

  • Prepare client service reports and maintain accurate records in CRM systems.
  • Analyze feedback to identify trends and areas for continuous improvement.


Team Collaboration:

  • Collaborate effectively with sales, marketing, and event planning teams.
  • Mentor and provide guidance to junior team members.


Qualifications:

  • Bachelor's degree in Business, Marketing, Event Management, or a related field.
  • 2-4 (Manager) & 5-8(Senior Manager) years of experience in client servicing within the event management and experiential marketing industry.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong organizational, problem-solving, and project management abilities.
  • Proficiency in CRM software and MS Office applications.


Note: This position is open only to candidates with experience in Client Servicing.

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