FatakPay | Collections Strategies Manager | mumbai

2 weeks ago

mumbai, India FatakPay Full time

Job Description: Debt Collection Strategist

CTC Range : 7.5 to 10 LPA

Location: Marol, Andheri East, Mumbai

Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry

Education: Graduate/Postgraduate in Business Administration, Finance, or related field

Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks

Key Responsibilities:

  • Strategic Planning:

  • Develop and implement collection strategies for different DPD buckets

  • Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.
  • Data-Driven Decision Making:

  • Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.

  • Use data analytics tools to develop insights and refine strategies for better results.
  • Digital and Technology Integration:

  • Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.

  • Work with tech teams to incorporate automation and AI-based tools into the collection process.
  • Compliance and Risk Mitigation:

  • Ensure all strategies comply with regulatory guidelines and company policies.

  • Develop mechanisms to identify and mitigate risks in the debt collection process.
  • Collaboration:

  • Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.

  • Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.
  • Performance Monitoring:

  • Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.

  • Set KPIs for collection teams and monitor progress against goals.
  • Innovation and Continuous Improvement:

  • Stay updated on industry trends and best practices in debt collection.

  • Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.

Key Skills and Requirements:

  • Experience: Minimum 5 years in strategic roles within debt collection or financial services.

  • Education: Graduate/Postgraduate in Business Administration, Finance, or related field.

  • Technical Skills:

  • Advanced proficiency in Excel, data analytics tools, and CRM systems.

  • Familiarity with data visualization tools like Power BI or Tableau is a plus.
  • Analytical Skills: Strong ability to interpret data and develop actionable strategies.

  • Communication Skills:

  • Excellent verbal and written communication skills for internal and external stakeholders.

  • Strong presentation skills to convey complex strategies clearly.
  • Leadership Skills:

  • Ability to influence and drive results across cross-functional teams.

  • Strategic thinker with excellent problem-solving capabilities.
  • Work Ethic: Proactive, goal-oriented, and innovative.

Job Perks:

  • Competitive salary with performance-based incentives.

  • Leadership opportunities in a fast-growing fintech environment.

  • Exposure to cutting-edge technology and industry best practices.

Job Location: Marol, Andheri East, Mumbai

How to Apply:

Interested candidates can send their resumes to hrd@fatakpay.com.

Note: Please mention "Debt Collection Strategist" in the subject line of your email.



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