FatakPay | Collections Team Lead | mumbai
5 days ago
Job Description: Team Leader – Debt Collection Agents
Location: Marol, Andheri East, Mumbai
Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role
Education: Graduate in any discipline
Additional Certification: DRA Certificate compulsory
Key Responsibilities:
1. Team Management:
o Supervise, guide, and mentor a team of debt collection agents.
o Assign daily tasks, targets, and accounts to team members.
o Monitor performance and ensure agents meet or exceed collection targets.
2. Performance Monitoring:
o Track and analyze agent productivity, connect rates, and recovery performance.
o Conduct regular one-on-one and team meetings to review progress and provide feedback.
3. Customer Interaction Oversight:
o Handle escalated customer interactions and disputes professionally.
o Ensure agents adhere to compliance, quality, and ethical standards during communication.
4. Training & Development:
o Provide training on negotiation skills, CRM usage, and debt collection best practices.
o Keep the team updated on product changes, collection strategies, and regulatory requirements.
5. Reporting:
o Generate and present daily, weekly, and monthly performance reports to the management.
o Maintain records of delinquent accounts and follow-ups through CRM tools.
6. Collaboration:
o Work closely with the legal, compliance, and field teams to resolve complex cases.
o Coordinate with other departments for payment reconciliations and customer queries.
Key Skills and Requirements:
• Experience : Minimum 3 years in debt collection, with at least 1 year in a team leader or supervisory role.
• Education: Graduate in any discipline.
• Technical Skills:
o Proficient in Excel for reporting and analysis.
o Strong knowledge of CRM systems and dialer management.
• Leadership Skills:
o Ability to inspire, motivate, and lead a team to achieve targets.
o Excellent decision-making and problem-solving capabilities.
• Communication Skills:
o Fluent in English and regional languages.
o Strong negotiation and interpersonal skills.
• Certification: DRA Certificate is compulsory
• Work Ethic: Highly organized, target-driven, and focused on continuous improvement.
Job Perks:
• Competitive salary with performance incentives.
• Leadership opportunities in a growing fintech company.
• Ongoing training and development programs.
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FatakPay | Collections Team Lead | mumbai
5 days ago
mumbai, India FatakPay Full timeJob Description: Team Leader – Debt Collection AgentsLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader roleEducation: Graduate in any disciplineAdditional Certification: DRA Certificate compulsoryKey Responsibilities:1. Team Management:o Supervise, guide, and mentor a team...
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FatakPay | Collections Team Lead | mumbai
5 days ago
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