FatakPay | Quality Analyst

5 days ago

mumbai, India FatakPay Full time
Job Description: Trainer and Quality Analyst – Debt Collection
Location: Marol, Andheri East, Mumbai
Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain
Education: Graduate in any discipline
Certification: DRA Certificate (added advantage)
Key Responsibilities:
Training Responsibilities:
Training Program Development:
Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.
Develop training materials, modules, and SOPs to enhance agent performance and compliance.
Skill Enhancement:
Provide training on negotiation skills, customer interaction techniques, and product knowledge.
Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.
Compliance and Regulatory Training:
Train agents on regulatory guidelines, compliance requirements, and company policies.
Ensure agents are equipped to handle sensitive customer situations ethically and professionally.
Evaluation and Feedback:
Conduct assessments and quizzes to evaluate training effectiveness.
Provide constructive feedback to agents and track their progress post-training.
Quality Analysis Responsibilities:
Monitoring and Evaluation:
Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
Identify areas of improvement in agent performance, communication, and customer handling.
Reporting and Feedback:
Prepare quality scorecards and reports for management.
Provide individual feedback to agents on their performance and areas requiring improvement.
Process Improvement:
Identify recurring issues in calls or workflows and recommend process improvements.
Work closely with team leaders to ensure quality standards are upheld across teams.
Audits and Compliance Checks:
Conduct periodic audits of agent interactions (voice and digital) to ensure compliance with company policies.
Highlight any deviations or non-compliance issues to the management.
Key Skills and Requirements:
Experience: Minimum 3 years in training or quality analysis, preferably in the debt collection or financial services industry.
Education: Graduate in any discipline.
Technical Skills:
Familiarity with CRM systems and call monitoring tools.
Proficiency in Excel for reporting and analysis.
Training Skills:
Strong ability to design and deliver engaging training programs.
Excellent presentation and communication skills.
Quality Analysis Skills:
Detail-oriented with a keen ability to identify issues in agent performance.
Analytical mindset to evaluate call metrics and provide actionable insights.
Work Ethic: Proactive, organized, and goal-oriented.
Job Perks:
Competitive salary with performance-based incentives.
Opportunity to play a key role in agent development and organizational growth.
Exposure to cutting-edge tools and technologies in fintech debt collection.

  • FatakPay | Quality Analyst

    5 days ago

    Mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt CollectionLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domainEducation: Graduate in any disciplineCertification: DRA Certificate (added advantage)Key Responsibilities:Training...

  • FatakPay | Quality Analyst

    5 days ago

    mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt Collection Location: Marol, Andheri East, Mumbai Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain Education: Graduate in any discipline Certification: DRA Certificate (added advantage) Key Responsibilities: Training...

  • FatakPay | Quality Analyst

    5 days ago

    mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt CollectionLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domainEducation: Graduate in any disciplineCertification: DRA Certificate (added advantage) Key Responsibilities:Training...

  • FatakPay - Junior Data Engineer - ETL/Data Pipeline

    1 month ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Position : Data Engineer(Fintech Firm). Experience : 4 5 Years. Location : Mumbai-Andheri. Employment Type : Full-Time. About Us : We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services...

  • Debt Collection Trainer and Quality Assurance Specialist

    1 day ago

    Mumbai, Maharashtra, India FatakPay Full time

    We are seeking a highly skilled Debt Collection Trainer and Quality Assurance Specialist to join our team at FatakPay in Mumbai.The estimated salary for this role is ₹1,500,000 - ₹2,000,000 per annum, depending on experience.About the RoleThis is a unique opportunity to play a key role in developing and improving our debt collection training programs. As...

  • FatakPay Digital Private Ltd Data Engineer

    1 month ago

    Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    **Job Title:** Data Engineer - Fintech Firm**Job Summary**We are seeking an experienced Data Engineer to join our team at FatakPay Digital Private Ltd. As a Data Engineer, you will play a critical role in designing, developing, and maintaining scalable data systems and pipelines to support our fintech operations.**Key Responsibilities:**• Design and...

  • Debt Collection Training and Quality Assurance Specialist

    5 days ago

    Mumbai, Maharashtra, India FatakPay Full time

    Job Overview:FatakPay is a leading fintech company specializing in debt collection services. We are seeking a highly skilled Debt Collection Training and Quality Assurance Specialist to join our team.About the Role:This is a challenging and rewarding opportunity for an experienced professional to take on a key role in agent development and organizational...

  • FatakPay Digital

    1 week ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Job Description: Business Analyst - Debt Collection Process. Location: Marol, Andheri East, Mumbai. Experience: Minimum 2-3 years as a Business Analyst, preferably in the financial services or debt collection industry. Education: Graduate/Postgraduate in Business Administration, Finance, Data Analytics, or a related field. Technical Skills: Proficiency in...

  • Quality Analyst

    5 days ago

    Mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt CollectionLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domainEducation: Graduate in any disciplineCertification: DRA Certificate (added advantage) Key Responsibilities:Training...

  • Quality Analyst

    5 days ago

    Mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt Collection Location: Marol, Andheri East, Mumbai Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain Education: Graduate in any discipline Certification: DRA Certificate (added advantage) Key Responsibilities: Training...

  • Quality Analyst

    6 days ago

    Mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt CollectionLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domainEducation: Graduate in any disciplineCertification: DRA Certificate (added advantage) Key Responsibilities:Training...

  • FatakPay Digital

    7 days ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Job Description: Trainer and Quality Analyst - Debt Collection.Location: Marol, Andheri East, Mumbai.Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain.Certification: DRA Certificate (added advantage).Key Responsibilities:Training Responsibilities:Training Program Development:- Design...

  • Debt Recovery Operations Lead

    2 weeks ago

    Mumbai, Maharashtra, India FatakPay Full time

    Job OverviewFatakPay is seeking an experienced Debt Recovery Operations Lead to join our team in Mumbai.About the RoleThis is a dynamic and challenging opportunity for a seasoned professional with expertise in debt collection and outsourcing management.Key ResponsibilitiesWe are looking for a skilled leader who can manage relationships with outsourced debt...

  • FatakPay Digital

    2 weeks ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Location: Marol, Andheri East, Mumbai. Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain.Certification: DRA Certificate (added advantage). Key Responsibilities:. Training Responsibilities:. Training Program Development:.- Design and deliver comprehensive training programs for debt...

  • Technical Architect

    4 weeks ago

    Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    Job Summary:We are seeking a highly skilled Fintech Infrastructure Specialist to lead the technical architecture of our platform. You will be responsible for designing software and infrastructure architecture that aligns with our business needs and enables the platform to scale as traffic increases.Key Responsibilities:Design and oversee the technical...

  • (Only 24h Left) Quality Analyst

    5 days ago

    Mumbai, India FatakPay Full time

    Job Description: Trainer and Quality Analyst – Debt CollectionLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domainEducation: Graduate in any disciplineCertification: DRA Certificate (added advantage)Key Responsibilities:Training Responsibilities:1....

  • Senior Data Engineer

    3 months ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Job Description : Data Engineer (Fintech Firm). Position : Data Engineer. Location : Mumbai-Andheri. Employment Type : Full-Time. Key Skills Required :- Airflow,ETL.SQL & Python.GCP.Power BI. Job Overview :- We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team.- The ideal candidate will have a strong background in ETL...

  • Senior Data Engineer

    1 week ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Job Description : Data Engineer (Fintech Firm). Position : Data Engineer. Location : Mumbai-Andheri. Employment Type : Full-Time. Key Skills Required :- Airflow,ETL.SQL & Python.GCP.Power BI. Job Overview :- We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team.- The ideal candidate will have a strong background in ETL...

  • FatakPay | Collections Team Lead | mumbai

    5 days ago

    mumbai, India FatakPay Full time

    Job Description: Team Leader – Debt Collection AgentsLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader roleEducation: Graduate in any disciplineAdditional Certification: DRA Certificate compulsoryKey Responsibilities:1. Team Management:o Supervise, guide, and mentor a team...

  • FatakPay | Collections Team Lead | mumbai

    5 days ago

    Mumbai, India FatakPay Full time

    Job Description: Team Leader – Debt Collection AgentsLocation: Marol, Andheri East, MumbaiExperience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader roleEducation: Graduate in any disciplineAdditional Certification: DRA Certificate compulsoryKey Responsibilities:1. Team Management:o Supervise, guide, and mentor a team...