Collections Strategies Manager

2 weeks ago

Mumbai, India FatakPay Full time
Job Description: Debt Collection Strategist
CTC Range : 7.5 to 10 LPA
Location: Marol, Andheri East, Mumbai
Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry
Education: Graduate/Postgraduate in Business Administration, Finance, or related field
Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks
Key Responsibilities:
Strategic Planning:
Develop and implement collection strategies for different DPD buckets
Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.
Data-Driven Decision Making:
Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.
Use data analytics tools to develop insights and refine strategies for better results.
Digital and Technology Integration:
Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.
Work with tech teams to incorporate automation and AI-based tools into the collection process.
Compliance and Risk Mitigation:
Ensure all strategies comply with regulatory guidelines and company policies.
Develop mechanisms to identify and mitigate risks in the debt collection process.
Collaboration:
Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.
Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.
Performance Monitoring:
Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.
Set KPIs for collection teams and monitor progress against goals.
Innovation and Continuous Improvement:
Stay updated on industry trends and best practices in debt collection.
Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.
Key Skills and Requirements:
Experience: Minimum 5 years in strategic roles within debt collection or financial services.
Education: Graduate/Postgraduate in Business Administration, Finance, or related field.
Technical Skills:
Advanced proficiency in Excel, data analytics tools, and CRM systems.
Familiarity with data visualization tools like Power BI or Tableau is a plus.
Analytical Skills: Strong ability to interpret data and develop actionable strategies.
Communication Skills:
Excellent verbal and written communication skills for internal and external stakeholders.
Strong presentation skills to convey complex strategies clearly.
Leadership Skills:
Ability to influence and drive results across cross-functional teams.
Strategic thinker with excellent problem-solving capabilities.
Work Ethic: Proactive, goal-oriented, and innovative.
Job Perks:
Competitive salary with performance-based incentives.
Leadership opportunities in a fast-growing fintech environment.
Exposure to cutting-edge technology and industry best practices.
Job Location: Marol, Andheri East, Mumbai
How to Apply:
Interested candidates can send their resumes to
Note: Please mention "Debt Collection Strategist" in the subject line of your email.

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