FatakPay Digital
2 weeks ago
Job Description: Debt Collection Strategist.
Location: Marol, Andheri East, Mumbai.
- Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry.
- Education: Graduate/Postgraduate in Business Administration, Finance, or related field.
Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks.
Key Responsibilities:.
Strategic Planning:.
- Develop and implement collection strategies for different DPD buckets.
- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.
Data-Driven Decision Making:.
- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.
- Use data analytics tools to develop insights and refine strategies for better results.
Digital and Technology Integration:.
- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.
- Work with tech teams to incorporate automation and AI-based tools into the collection process.
Compliance and Risk Mitigation:.
- Ensure all strategies comply with regulatory guidelines and company policies.
- Develop mechanisms to identify and mitigate risks in the debt collection process.
Collaboration:.
- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.
- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.
Performance Monitoring:.
- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.
- Set KPIs for collection teams and monitor progress against goals.
Innovation and Continuous Improvement:.
- Stay updated on industry trends and best practices in debt collection.
- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.
Key Skills and Requirements:.
- Experience: Minimum 5 years in strategic roles within debt collection or financial services.
- Education: Graduate/Postgraduate in Business Administration, Finance, or related field.
Technical Skills:.
- Advanced proficiency in Excel, data analytics tools, and CRM systems.
- Familiarity with data visualization tools like Power BI or Tableau is a plus.
- Analytical Skills: Strong ability to interpret data and develop actionable strategies.
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