IT Operations Specialist

1 day ago

bangalore, India beBeeEUC Full time

About the RoleWe are seeking a skilled Technical Support Specialist to join our team and provide expert assistance for end-user computing environments. In this role, you will be responsible for ensuring seamless day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.Key Responsibilities: Support and maintain end-user devices Resolve hardware, software, and network connectivity issues Provide remote troubleshooting and support Create technical documentation and SOPs Install authorized software and ensure patches and upgrades are applied on end-user devices Build packages and administer Mac, Windows OS, and iOS/Android devices through MDMRequired Skills and QualificationsIn order to succeed in this role, you will need to have the following skills and qualifications: 3-4 years of relevant experience in IT support or similar roles Hands-on experience with Windows, macOS, and Linux operating systems Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc. Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting Familiarity with IT ticketing systems and asset management tools Proficient in diagnosing and resolving hardware, software, and network connectivity issues Good communication skills with a positive and professional attitude Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom) Strong troubleshooting and critical thinking skills Ability to perform remote troubleshooting and provide clear instructionsBenefitsThis is an excellent opportunity to work with a dynamic team and contribute to the growth and success of our organization. As a Technical Support Specialist, you will have the chance to work on challenging projects, develop your skills, and advance your career. We offer a competitive salary and benefits package, including: A comprehensive health insurance plan A retirement savings plan A generous paid time off policy How to ApplyIf you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your resume and cover letter for consideration.

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