Customer Experience Representative

2 weeks ago


india beBeeCustomerService Full time

Job TitleWe are seeking a highly skilled Customer Service Specialist to join our team.This role is based in Delhi, India and involves providing exceptional customer support, addressing inquiries promptly, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The successful candidate will handle phone and email communication, maintain accurate logs of interactions, and collaborate with team members to enhance customer satisfaction and operational efficiency.Key Responsibilities:Address and resolve customer inquiries effectivelyEnsure customer satisfaction and enhance the overall customer experienceUtilize phone etiquette and clear, professional communication skillsDevelop excellent interpersonal and problem-solving skillsWork efficiently in a fast-paced environment and manage multiple tasksFamiliarity with CRM systems or customer support software is an advantageTrack and record complaints and implement improvements to customer serviceHold a high school diploma or equivalent; a bachelor's degree is preferredBe fluent in English and Hindi; additional languages are an advantage



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