Customer Support Specialist

2 days ago

Malappuram, India beBeeCustomerService Full time

Job DescriptionThe Customer Service Representative role is a critical position that requires exceptional communication skills, analytical thinking, and a customer-centric approach.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat, or in-person.Provide accurate information about products, services, and company policies.Handle customer complaints with professionalism and empathy.Issue Resolution:Identify customer needs and provide appropriate solutions.Troubleshoot issues and escalate complex problems to higher support levels.Follow up with customers to ensure complete resolution.Order & Account Management:Assist customers with order placement, returns, refunds, and account updates.Maintain accurate customer records in CRM systems.Documentation & Reporting:Log all interactions, issues, and resolutions in the CRM.Prepare daily or weekly summaries of customer concerns and trends.Product Knowledge:Stay updated on product features, updates, and company policies.Educate customers on how to use products or services effectively.Team Collaboration:Work closely with sales, technical support, and operations teams.Participate in team meetings and training sessions for continuous improvement.This individual will be responsible for delivering high-quality customer support while maintaining a professional attitude and escalating issues as needed.

  • Customer Support Specialist

    6 days ago

    Malappuram, India beBeeCustomerSupport Full time

    Customer Support SpecialistWe're seeking a highly skilled professional to join our team as a Customer Support Specialist. This role involves delivering exceptional customer experiences, collaborating with cross-functional teams and driving productivity through efficient frameworks.Key Responsibilities:Ensuring timely and effective resolution of customer...

  • Customer Support Specialist

    4 weeks ago

    Malappuram, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference.• Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, andticketing systems.• Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality,installation, and configuration.• Guide users through diagnostic procedures and provide clear, step-by-step...

  • Customer Support Specialist

    3 hours ago

    Malappuram, India beBeeDevelopment Full time

    Technical Support RoleYou will work closely with Client Success to provide Tier-2 client support for software technical issues. Your task will be to work with the Engineering department to debug and resolve the issues.Provide technical support to internal and external users, including customer service teams as well as clients and partners.Communicate and...

  • Technical Support Specialist

    1 week ago

    Malappuram, India beBeeSupport Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, resolving complex issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Technical Support: Provide technical...

  • Logistics Support Specialist

    1 day ago

    Malappuram, India beBeeSupplyChain Full time

    We are seeking a Logistics Support Specialist to join our team. As a key member of the operations team, you will play a critical role in ensuring seamless logistics execution.Key Responsibilities:Assist in daily logistics operations, guaranteeing timely delivery and efficient executionMaintain close coordination with freelance delivery professionals and...

  • Desktop Support Specialist

    2 days ago

    Malappuram, India beBeeTroubleshooter Full time

    Desktop Support Specialist Job OverviewWe are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for investigating and resolving systemic issues impacting end-user experience.Troubleshooting Expertise: Troubleshoot desktop-related issues efficiently and effectively using your...

  • Senior Renewable Energy Technical Support Specialist

    1 week ago

    Malappuram, India beBeeTechnical Full time

    About the RoleThis is an exciting opportunity to join a dynamic team as a Technical Support Specialist. As part of our organization, you will play a key role in providing technical support and assistance to customers.

  • Technical Support Specialist

    1 week ago

    Malappuram, India beBeeDesktop Full time

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our organization. The ideal candidate will provide second-level technical assistance for desktop/laptop hardware, software, and peripheral issues.The successful candidate will have excellent troubleshooting skills for break/fix issues of Windows and Mac...

  • Platform Support Specialist

    1 week ago

    malappuram, India beBeeTechnical Full time

    As a Platform Support Specialist, you will be the primary point of contact for global traders utilizing our trading analytics platform.You will handle real-time user inquiries, troubleshoot technical issues, and ensure a seamless platform experience while working closely with our team.Key responsibilities include providing fast, accurate, and clear live chat...

  • IT Technical Support Specialist

    1 week ago

    Malappuram, India beBeeit Full time

    IT Technical Support SpecialistWe are seeking an IT Technical Support Specialist to provide remote support for employees' hardware, software, and connectivity issues, ensuring seamless IT operations across systems, networks, and devices.This is a key role within our team, requiring strong technical expertise and exceptional communication skills. If you have...