Customer Support Specialist

1 day ago

Malappuram, India beBeeCustomerSupport Full time

Customer Support SpecialistWe're seeking a highly skilled professional to join our team as a Customer Support Specialist. This role involves delivering exceptional customer experiences, collaborating with cross-functional teams and driving productivity through efficient frameworks.Key Responsibilities:Ensuring timely and effective resolution of customer queries and concernsCollaborating with internal teams to drive business growth and improve customer satisfactionDeveloping and implementing process improvements to increase efficiency and productivityRequirements:3-5 years of experience in customer-facing roles, preferably in the FMCG industryExcellent English communication skills, both written and verbalStrong problem-solving abilities and analytical mindsetFamiliarity with CRM systems, e-commerce platforms, and courier partner dashboardsAbout Us:Our company is a digital-first FMCG brand that delivers innovative food solutions to customers worldwide. We're passionate about making cooking easy, quick, and delicious.

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