Technical Support Specialist

4 days ago

Malappuram, India beBeeSupport Full time

Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, resolving complex issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Technical Support: Provide technical support to end-users via phone, email, or chat, resolving hardware and software issues in a timely and professional manner.Issue Resolution: Troubleshoot and resolve complex technical issues, escalating them to senior technicians when necessary.Customer Communication: Communicate effectively with customers, providing regular updates on issue status and resolution.Documentation: Maintain accurate records of customer interactions, including issue reports and resolutions.Process Improvement: Continuously identify opportunities for process improvement and implement changes to enhance the overall customer experience.Requirements:Education: Bachelor's degree in Computer Science, Information Technology, or related field.Experience: Minimum 2 years of experience in a technical support role, preferably in a help desk environment.Skills: Excellent communication and problem-solving skills, proficiency in Windows and Linux operating systems, and knowledge of computer hardware and software.Certifications: CompTIA A+ or equivalent certification.Benefits:Competitive Salary: We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.Opportunities for Growth: We provide opportunities for career growth and development, including training and professional certifications.Diverse and Inclusive Work Environment: We value diversity and inclusion, and strive to create a welcoming and inclusive work environment.How to Apply:If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, please submit your application, including your resume and cover letter.

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