Customer Support Specialist
20 hours ago
Technical Support RoleYou will work closely with Client Success to provide Tier-2 client support for software technical issues. Your task will be to work with the Engineering department to debug and resolve the issues.Provide technical support to internal and external users, including customer service teams as well as clients and partners.Communicate and coordinate feedback and inputs to the development team.Assist QA lead with QA activities.Troubleshoot technical issues with minimal support from the development team.Speak to internal and external customers to quickly get to the root of their problem.Propose workarounds to customers when the fix will take time to be released.Provide timely and accurate customer feedback.Follow up with clients to ensure the problem is resolved.Support the roll-out of new applications.Provide support in the form of procedural documentation.Manage multiple cases at one time.Test and evaluate new releases.Propose new ideas and out-of-the-box solutions for a smooth operational process.Requirements:Bachelor's degree in computer science or information technology.Work during US hours (9 am to 6 pm central time).3 to 5 years of experience with tech support for a web-based business application along with a Mobile interface.Working knowledge of Linux, Java, JavaScript, MySQL, AWS.Proficiency in browser-based debugging, JSON format, REST APIs, database queries and logs.Experience with remote desktop applications and help desk software.Experience in ticket management tools like Clickup, Jira, Trello etc.Experience in texting and communication-based applications is a plus.Certifications in Linux, Java, Web development, AWS are desirable but not required.Experience in using AI tools for day-to-day tasks.Have a development mindset to quickly scale into a developer with minimal training.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.About Us:We are a fast-growing high-tech company providing unique patented Personalized Texting service. We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting start-up and enter this evolving field of business communication.
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Customer Support Specialist
7 days ago
Malappuram, India beBeeCustomerSupport Full timeCustomer Support SpecialistWe're seeking a highly skilled professional to join our team as a Customer Support Specialist. This role involves delivering exceptional customer experiences, collaborating with cross-functional teams and driving productivity through efficient frameworks.Key Responsibilities:Ensuring timely and effective resolution of customer...
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Customer Support Specialist
2 days ago
Malappuram, India beBeeCustomerService Full timeJob DescriptionThe Customer Service Representative role is a critical position that requires exceptional communication skills, analytical thinking, and a customer-centric approach.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat, or in-person.Provide accurate information about products, services, and company...
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Technical Support Specialist
2 weeks ago
Malappuram, India beBeeSupport Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, resolving complex issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Technical Support: Provide technical...
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Logistics Support Specialist
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Malappuram, India beBeeSupplyChain Full timeWe are seeking a Logistics Support Specialist to join our team. As a key member of the operations team, you will play a critical role in ensuring seamless logistics execution.Key Responsibilities:Assist in daily logistics operations, guaranteeing timely delivery and efficient executionMaintain close coordination with freelance delivery professionals and...
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Customer Service Specialist
1 hour ago
Malappuram, India beBeeCustomerService Full timeJob OverviewWe are seeking a highly skilled professional to join our team as a customer service specialist. This role is crucial in ensuring the seamless operation of our booking platform and providing top-notch support to our clients.Regularly monitor bookings to ensure efficient functioning of the platformTrack inventory levels to maintain optimal...
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Desktop Support Specialist
3 days ago
Malappuram, India beBeeTroubleshooter Full timeDesktop Support Specialist Job OverviewWe are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for investigating and resolving systemic issues impacting end-user experience.Troubleshooting Expertise: Troubleshoot desktop-related issues efficiently and effectively using your...
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Malappuram, India beBeeTechnical Full timeAbout the RoleThis is an exciting opportunity to join a dynamic team as a Technical Support Specialist. As part of our organization, you will play a key role in providing technical support and assistance to customers.
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Technical Support Specialist
2 weeks ago
Malappuram, India beBeeDesktop Full timeTechnical Support SpecialistWe are seeking a highly skilled technical support specialist to join our organization. The ideal candidate will provide second-level technical assistance for desktop/laptop hardware, software, and peripheral issues.The successful candidate will have excellent troubleshooting skills for break/fix issues of Windows and Mac...
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Platform Support Specialist
2 weeks ago
malappuram, India beBeeTechnical Full timeAs a Platform Support Specialist, you will be the primary point of contact for global traders utilizing our trading analytics platform.You will handle real-time user inquiries, troubleshoot technical issues, and ensure a seamless platform experience while working closely with our team.Key responsibilities include providing fast, accurate, and clear live chat...
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IT Technical Support Specialist
2 weeks ago
Malappuram, India beBeeit Full timeIT Technical Support SpecialistWe are seeking an IT Technical Support Specialist to provide remote support for employees' hardware, software, and connectivity issues, ensuring seamless IT operations across systems, networks, and devices.This is a key role within our team, requiring strong technical expertise and exceptional communication skills. If you have...
