Junior Technical Support Specialist

2 weeks ago


shimoga, India beBeeTechnical Full time

Job Title: Junior Technical Support SpecialistWe are seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing top-notch technical assistance to clients worldwide.Your primary focus will be on troubleshooting and resolving complex product or system issues, ensuring timely and effective solutions.You will work closely with cross-functional teams to identify and resolve technical problems, utilizing your excellent problem-solving skills and knowledge of various hardware components, including processing, networking, and storage.As a key member of our support team, you will provide guidance to junior team members, promote teamwork, and contribute to a culture of continuous learning and improvement.To succeed in this role, you will need to have a solid understanding of software engineering principles and practices, as well as excellent communication and interpersonal skills.Bachelor's Degree in Computer Science or equivalent is required.Main Responsibilities:Conduct preliminary assessments to identify product or system issues and debug until resolution.Support cloud solutions, application installations, releases, updates, and upgrades.Address bugs, escalate to engineering, and verify accuracy, testability, functionality, and efficiency.Familiarize yourself with different hardware components, including processing, networking, and storage.Key Skills and Traits:Experience providing technical support to global clients.Excellent problem-solving and communication skills.Mentor team members and promote teamwork and knowledge sharing.Benefits:In this role, you will enjoy a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.We are committed to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion.About Us:We are a leading provider of innovative network and service security solutions, dedicated to making the unknown known through our cutting-edge technology.Our team is passionate about delivering exceptional results and making a positive impact in the industry.How to Apply:If you are a motivated and talented individual looking for a challenging and rewarding career opportunity, please submit your resume and cover letter for consideration.



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