Customer Service Consultant
3 months ago
** Hiring for Top International process in IGT GGN **
What we are looking for :-
IGT is looking for Customer Care Executives. One will handle customer service inquiries and problems associated with the servicing of company’s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Primary Job Responsibility:
- Skilled in utilizing GDS commands for ticketing, refunds, and cancellations.
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Centre policies and procedures
- Provide exceptional traveler care and customer service to customers through Chat/Email/Calls
- Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queries
- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
- Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
- Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience
- Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process
- Expect to work on financials (reconciliation/ADM knowledge will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
- Excellent Customer service and communication skills (Both Written and Verbal)
- Service online requests for clients where online requests are decentralized through the offline servicing team
- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
- Maximize the benefits of desktop applications and telephony to deliver a superior experience to
Education and Essential Experience:
- Graduate or undergraduate candidates with a minimum 1 year experience in international travel processes.
- Capable of proficiently resolving customer inquiries regarding flights, cancellations, rescheduling and refunds.
- Skilled in utilizing GDS commands for ticketing, refunds, and cancellations.
- Must have a minimum of 1 year of experience using Sabre\ Amadeus.
- Excellent verbal and written communication abilities.
- 24*7 shifts with 2 rotational week offs
- 5 days Working
- 100% work from office with both side transport
Walk-in Interview - Monday to Saturday (Excluding Sunday)
Walk-in Interview Time: 10:00AM-5:00PM
Venue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22A
Contact Person :- Jaisika
-
india Grandview Consulting Full timeCompany Description Welcome to Grandview Consulting! We specialize in providing expert guidance and comprehensive solutions in real estate consultancy, financial consultancy, and portfolio management. Our team offers tailored advice and personalized strategies to maximize returns in real estate transactions and financial planning. We are committed to...
-
india Grandview Consulting Full timeCompany Description Welcome to Grandview Consulting! We specialize in providing expert guidance and comprehensive solutions in real estate consultancy, financial consultancy, and portfolio management. Our team offers tailored advice and personalized strategies to maximize returns in real estate transactions and financial planning. We are committed to...
-
india IVS-International Visa Service Full timePosition Overview: We are looking for a Visa Consultant with a minimum of 3 years of experience handling corporate clients. The resource will be responsible for assisting B2B customers and travelers in processing business and tourist visas. This includes providing end-to-end support, ensuring smooth visa application processes, and keeping clients informed...
-
Head of Client Servicing Manager
2 weeks ago
India Essvee Consultant Full timeAbout Us">At Essvee Consultant, we are seeking a seasoned professional to lead our client servicing team as the Head of Client Servicing Manager.">Job Summary:">We are looking for an experienced leader with a strong background in event management to oversee the planning, execution, and delivery of events that exceed our clients' expectations.">Key...
-
ServiceNow Technical Consultant
2 months ago
India QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform....
-
ServiceNow Technical Consultant
2 months ago
India QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...
-
ServiceNow Technical Consultant
2 months ago
india QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...
-
ServiceNow Technical Consultant
2 months ago
India QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...
-
ServiceNow Technical Consultant
2 months ago
india QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...
-
Customer Service Representative
4 days ago
India DigitalTek Solutions Full timeOverview of DigitalTek SolutionsDigitalTek Solutions is a trusted provider of managed services, staff augmentation, and IT consulting. We deliver tailored solutions to Fortune 1000 companies across North America.About the JobWe are seeking a detail-oriented Customer Service Assistant to provide exceptional support to our customers and ensure a positive...
-
Customer Service Operations Lead
2 weeks ago
India Tata Consultancy Services Full timeTata Consultancy Services is seeking a Customer Service Operations Lead to join their team in Kolkata.Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum.Job Description:The ideal candidate will have 4-8 years of experience in customer service and operations management, with a strong analytical background that enables them to analyze and standardize...
-
Visa Consultant
1 month ago
India IVS-International Visa Service Full timePosition Overview: We are looking for a Visa Consultant with a minimum of 3 years of experience handling corporate clients. The resource will be responsible for assisting B2B customers and travelers in processing business and tourist visas. This includes providing end-to-end support, ensuring smooth visa application processes, and keeping clients...
-
Essvee Consultant | Client Servicing
1 week ago
india Essvee Consultant Full timeJob Description: Position: Head of Client Servicing | Delhi | 5.5 Days working | Event Industry | Salary - 15 to 18 lac | Key Responsibilities: 1. Client Relationship Management: - Build and maintain strong, long-lasting client relationships. - Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded. -...
-
Customer Service Manager
4 weeks ago
India DigitalTek Solutions Full timeJob description Company Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital...
-
Customer Service Representative
2 weeks ago
India Peoplemint Consultants Full timeAbout Peoplemint ConsultantsWe are a dynamic and forward-thinking consulting firm that aims to deliver exceptional results to our clients.Salary InformationThe estimated annual salary for this position is ₹3,50,000 - ₹5,00,000 based on industry standards in Bhopal.Job DescriptionAs a Bank Teller at Peoplemint Consultants, you will be responsible for...
-
Oracle CRM Service Consultant
4 weeks ago
India ARA Global Consulting Cloent Full timeAbout The Company: ARA's client is a global professional services company that helps organizations optimize operations, drive revenue growth, and enhance services. The company leads in digital transformation, combining expertise in technology, cloud, data, AI, and industry knowledge. Its services cover Strategy & Consulting, Technology, Operations,...
-
Customer Service Manager
1 month ago
India DigiRecruitx Full timeAs a User Experience Executive, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team. Responsibilities: Customer Query Management: Promptly manage incoming customer...
-
Customer Service Manager
1 month ago
India DigiRecruitx Full timeAs a User Experience Executive, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team.Responsibilities:Customer Query Management: Promptly manage incoming customer queries...
-
Genpact | Customer Service Consultant
2 weeks ago
india Genpact Full timeMinimum qualifications• Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry• Keen attention to detail & risk identification• Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA• Working...
-
Genpact | Customer Service Consultant
2 weeks ago
india Genpact Full timeMinimum qualifications • Candidate should have at least 0-3 years’ experience performing Banking/Dispute Investigations in the debit and/or credit card industry • Keen attention to detail & risk identification • Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA • Working...
