Essvee Consultant | Client Servicing

2 weeks ago

india Essvee Consultant Full time

Job Description:


Position: Head of Client Servicing | Delhi | 5.5 Days working | Event Industry | Salary - 15 to 18 lac |


Key Responsibilities:

1. Client Relationship Management:

- Build and maintain strong, long-lasting client relationships.

- Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.

- Understand client requirements thoroughly and provide tailored event solutions.

- Regularly meet with clients to review progress and address any concerns.


2. Team Leadership:

- Lead, mentor, and manage the client servicing team to achieve company goals and client satisfaction.

- Set clear performance expectations and provide ongoing feedback and development opportunities.

- Foster a collaborative, positive, and high-performance work environment.


3. Strategic Planning and Execution:

- Develop and implement client servicing strategies that align with the company's overall business objectives.

- Oversee the planning, execution, and delivery of events, ensuring they meet the highest standards of quality and creativity.

- Identify opportunities for upselling and cross-selling services to existing clients.


4 . Business Development:

- Collaborate with the business development team to identify and pursue new client opportunities.

- Contribute to the growth of the business by expanding the client base and

increasing revenue from existing clients.

- Monitor market trends and competitor activities to inform strategic decisions.


5. Financial Management:

- Manage budgets and ensure projects are delivered within financial constraints.

- Track and report on financial performance, ensuring the business meets its ₹15 crore revenue target.

- Negotiate contracts and pricing with clients to maximize profitability.


6. Quality Control:

- Ensure the delivery of high-quality services that meet or exceed client expectations.

- Implement processes and standards to continuously improve service delivery and client satisfaction.

- Address any client complaints or issues promptly and effectively.


7. Reporting and Analytics:

- Prepare and present regular reports on client servicing performance, financials, and client feedback.

- Use data-driven insights to improve client servicing strategies and processes.


Qualifications :

- Bachelor’s degree in Business, Marketing, Event Management, or a related field; MBA preferred.

- 8+ years of experience in client servicing, with at least 5 years in a leadership role in the event management industry.

- Proven track record of managing large-scale events and a business portfolio of similar value.

- Strong leadership and team management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to work under pressure and manage multiple projects simultaneously.

- Strong financial acumen and budget management experience.


Competencies:

- Client-centric approach with a focus on delivering exceptional service.

- Strategic thinker with strong problem-solving abilities.

- High level of creativity and innovation in event planning and execution.

- Strong organizational and time management skills.

- Ability to build and maintain strong client relationships.


Why Join Us?

- Opportunity to lead a dynamic team in a rapidly growing event management

company.

- Work with high-profile clients and deliver exceptional events.

- Competitive salary and benefits package.

- Be part of a collaborative and creative work environment.


Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response.


Interested candidates can reach at 9990744966 (WhatsApp or call) or apply or share their updated CVs at


Current Openings ( Naukri ) :



Current Openings ( Linkedin ) :



Thanks & Regards,

Ritu Mehan

9990744966

(WhatsApp or call)

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