ServiceNow Technical Consultant
2 months ago
Job Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)
Job Type:- Remote
Years of Experience: 5+ Years
Job Description:
As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires strong technical proficiency in ServiceNow’s CSM module, with additional knowledge in ITSM, Service Portal, and related ServiceNow functionalities.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of hands-on experience as a ServiceNow Developer or Technical Consultant, primarily focusing on CSM.
- Strong problem-solving skills with the ability to identify issues and develop effective solutions.
- Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
Key Responsibilities:
- CSM Functional Expertise: Comprehensive functional knowledge of the ServiceNow CSM module, including hands-on experience with customer workflows, case management, and customer portals.
- ServiceNow Development: Skilled in core ServiceNow development, including:
-- JavaScript, UI Policies, UI Actions
-- Workflows, Client Scripts, Business Rules
-- Script Includes, ACL (Access Control List) management
- Implementation & Integration: Execute and manage ServiceNow integrations with various monitoring tools, using SOAP and RESTful APIs
- CSM, ITSM, and Service Portal Experience: Provide support for Incident, Problem, Change Management, and CSM.
- Instance Upgrades: Conduct ServiceNow instance upgrades, patching, and testing for stability and security.
- Agent Workspace & Virtual Agent: Configure and manage Agent Workspace and Virtual Agent for improved customer service interactions.
- Service Improvement: Identify system deficiencies and recommend continual service improvements to enhance system performance and user experience.
- Open Frame/CTI Technology: Practical understanding of Open Frame/CTI technology, including NOW Experience UI Framework and JMS integrations.
- ServiceNow Machine Learning: Basic knowledge of ServiceNow’s Machine Learning and Predictive Intelligence capabilities to support enhanced decision-making and automation.
- Internationalization (i18n): Ensure compatibility for global deployments through internationalization practices.
- MID Server Experience: Working understanding of MID Server for supporting integrations and data collection from external systems.
-
Servicenow Technical Consultant
2 weeks ago
India Tata Consultancy Services Full timeAbout This OpportunityWe are seeking a highly skilled Servicenow Technical Consultant to join our team at Tata Consultancy Services in Chennai, Hyderabad, or Delhi locations.Estimated Salary: ₹8.5 LPA - ₹10 LPA (depending on experience)About the RoleThe selected candidate will be responsible for leveraging their knowledge and experience to deliver...
-
india Dyooti | ServiceNow Partner Full timeRole: ServiceNow Architect (Technical & Solution)Experience: 7+ yrsLocation: Chennai / BengaluruMode of work: Work from Office only.Job Description7+ years of experience in ITSM/CSM.Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies.Ability to...
-
india Dyooti | ServiceNow Partner Full timeRole: ServiceNow Architect (Technical & Solution) Experience: 7+ yrs Location: Chennai / Bengaluru Mode of work: Work from Office only. Job Description 7+ years of experience in ITSM/CSM. Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies....
-
ServiceNow Technical Consultant
2 weeks ago
India Unikomm Full timeUnikomm is looking for a highly skilled ServiceNow Technical Consultant to join our team! UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant. Company Overview : Since 2014, UniKomm has led the charge in...
-
India Dyooti | ServiceNow Partner Full timeAbout UsDyooti | ServiceNow Partner is a leading provider of innovative solutions to help businesses thrive in today's fast-paced digital landscape.Job Title: Expert Service ArchitectWe are seeking an experienced Service Architect to join our team, bringing expertise in ServiceNow Product Development and Consulting. As a key member of our team, you will...
-
ServiceNow Technical Consultant
3 weeks ago
India QAAgility Technologies Full timeOverviewAt QAAgility Technologies, we are seeking an experienced Senior ServiceNow Technical Consultant to join our team. This role will involve leveraging your expertise in Customer Service Management (CSM) to develop, implement, and integrate solutions within the ServiceNow platform.About YouWe are looking for a highly skilled individual with a strong...
-
india Unikomm Full timeUnikomm is looking for a highly skilled ServiceNow Technical Consultant to join our team! UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant. Company Overview : Since 2014, UniKomm has led the charge in digital...
-
india Unikomm Full timeUnikomm is looking for a highly skilled ServiceNow Technical Consultant to join our team!UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant.Company Overview: Since 2014, UniKomm has led the charge in digital...
-
india Unikomm Full timeUnikomm is looking for a highly skilled ServiceNow Technical Consultant to join our team! UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant. Company Overview : Since 2014, UniKomm has led the charge in digital...
-
ServiceNow Technical Consultant
2 months ago
India QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...
-
ServiceNow Technical Consultant
2 months ago
india QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...
-
ServiceNow Technical Consultant
2 months ago
india QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management)Job Type:- RemoteYears of Experience: 5+ YearsJob Description:As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role requires...
-
ServiceNow Technical Consultant
2 months ago
India QAAgility Technologies Full timeJob Title:- ServiceNow Technical Consultant - CSM (Customer Service Management) Job Type:- Remote Years of Experience: 5+ Years Job Description: As a ServiceNow Technical Consultant specializing in Customer Service Management (CSM), you will leverage your expertise to develop, implement, and integrate solutions within the ServiceNow platform. This role...
-
Tata Consultancy Services | servicenow
2 weeks ago
india Tata Consultancy Services Full timeTCS Hiring for Servicenow ON Chennai, Hyderabad ,Delhi LocationSkill: ServicenowExperience: 8-10 Location: Chennai, Hyderabad ,DelhiREQUIRED TECHNICAL SKILLS : ITSM, ITOM JOB DESCRIPTION: Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management.Good years' experience as a ServiceNow...
-
ServiceNow Presales Consultant
1 month ago
India inMorphis Full timeCompany Description inMorphis is an 'outcome focused' Global IT advisory and services organization based in New Delhi. The company partners with customers to enhance organizational value and make them future-ready, serving industries such as Telco, BFSI, IT/ITes, PSU, Pharma, Manufacturing, and Automobile. With a strong focus on transforming enterprise...
-
ServiceNow Technical Solutions Specialist
2 weeks ago
India Buxton Consulting Full timeJob SummaryBuxton Consulting is seeking an experienced ServiceNow Technical Solutions Specialist to join our team. The ideal candidate will have a strong background in ServiceNow configuration, customization, and development, with a focus on setting up processes and creating reports.About the RoleThis full-time position requires 4 to 9+ years of experience...
-
ServiceNow Technical Solutions Expert
2 weeks ago
India Buxton Consulting Full timeCompany Overview:Buxton Consulting, a leading consulting firm, is seeking an experienced ServiceNow Technical Solutions Expert to join our team.
-
ServiceNow Technical Architect
2 months ago
india Coforge Full timeJob Title: ServiceNow Technical Architect Experience : 10-15 YearsLocation: Noida, Bangalore & PuneRole Overview: A ServiceNow Technical Architect is responsible for designing and implementing solutions on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business requirements and translating them into...
-
ServiceNow Technical Architect
2 months ago
India Coforge Full timeJob Title: ServiceNow Technical Architect Experience : 10-15 Years Location: Noida, Bangalore & Pune Role Overview: A ServiceNow Technical Architect is responsible for designing and implementing solutions on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business requirements and translating...
-
ServiceNow ITOM Technical Expert
2 weeks ago
India Tata Consultancy Services Full timeCompany Overview:Tata Consultancy Services is a leading global consulting and technology services company.Job Summary:We are seeking a skilled ServiceNow ITOM technical expert to join our team in Bangalore or Chennai.Estimated Salary: ₹20,00,000 - ₹35,00,000 per annum (dependent on experience).Job Description:The ideal candidate will have experience as a...
