Servicenow Technical Consultant

2 days ago


India Tata Consultancy Services Full time

About This Opportunity

We are seeking a highly skilled Servicenow Technical Consultant to join our team at Tata Consultancy Services in Chennai, Hyderabad, or Delhi locations.

Estimated Salary: ₹8.5 LPA - ₹10 LPA (depending on experience)

About the Role

The selected candidate will be responsible for leveraging their knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementations of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development efforts, and interfacing with vendors and management.

Key Responsibilities:

  • Design, configure, develop, and test on the ServiceNow platform, including CMS, Service Request, Incident Management, Problem Management, and Change Management.
  • Responsible for custom ServiceNow forms, tables, and workflows based on business requirements.
  • Maintain and administer the ServiceNow installation, managing system configurations, user and process requirements, and performing quality assurance testing and user acceptance testing.
  • Deliver consulting and technical methodologies around the ServiceNow platform.

Requirements:

  • Familiarity with IT service management toolsets preferably ServiceNow, experience in ITIL Service Asset Configuration Management.
  • Good years' experience as a ServiceNow Administrator/Developer with JavaScript and ITIL foundation certificate is desirable.
  • Practical experience in ITIL service management functions and processes, experience in CMDB Service Mapping and Taxonomy.
  • Excellent client-facing and communication skills, verbal and written skills.
  • Excellent skills in Microsoft Visio, Word, PowerPoint is a must.
  • Familiarity and experience working in an agile development environment.
  • Deep understanding of JavaScript and Web Services.

Benefits and Other Information:

Please note that this opportunity offers a competitive salary package, along with various benefits and opportunities for professional growth and development.



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