ServiceNow Technical Architect

3 weeks ago


india Coforge Full time

Job Title: ServiceNow Technical Architect

Experience : 10-15 Years

Location: Noida, Bangalore & Pune


Role Overview:

A ServiceNow Technical Architect is responsible for designing and implementing solutions on the ServiceNow platform.

This role involves collaborating with cross-functional teams to understand business requirements and translating them into scalable, efficient, and sustainable ServiceNow configurations.


Key Responsibilities:

• Solution Design: Develop and design technical solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.

• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring the successful implementation of ServiceNow solutions.

• Stakeholder Collaboration: Work closely with stakeholders to gather requirements, provide strategic recommendations, and ensure alignment with business objectives.

• Documentation: Create and maintain technical documentation, including design documents, process flows, and implementation guides.

• Integration: Propose and implement integrations with other systems and tools as needed.

• Governance: Participate in and establish technical governance processes to ensure the quality and consistency of ServiceNow implementations.

• Performance Management: Monitor and optimize the performance of ServiceNow instances, proposing improvements to enhance the end-user experience.

• Mentorship: Guide and mentor junior team members, fostering a collaborative and knowledge-sharing environment.


Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)

• ITIL Foundation

• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

• ServiceNow Certified Application Developer (CAD) (optional) Required Skills and Experience:

• Deep knowledge of ServiceNow solutions and ITIL processes.

• Experience in designing and implementing ServiceNow solutions in an enterprise environment.

• Strong analytical skills to identify problems and recommend effective solutions.

​​​​​​​• Excellent communication and collaboration skills to work with diverse teams and stakeholders.

• Experience in architecting and deploying large-scale ServiceNow implementations.



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