Customer Service Representative

3 weeks ago


India DigitalTek Solutions Full time

Overview of DigitalTek Solutions

DigitalTek Solutions is a trusted provider of managed services, staff augmentation, and IT consulting. We deliver tailored solutions to Fortune 1000 companies across North America.

About the Job

We are seeking a detail-oriented Customer Service Assistant to provide exceptional support to our customers and ensure a positive experience.

The ideal candidate will assist with customer inquiries, handle complaints, process orders, and support team operations to maintain high customer satisfaction.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Resolve customer complaints by identifying issues and offering appropriate solutions.
  • Document customer interactions, complaints, and feedback in the company's CRM system.
  • Coordinate with internal teams to ensure timely resolution of customer concerns.
  • Maintain a strong understanding of company offerings to effectively address customer needs.
  • Process payments, refunds, and adjustments as required.
  • Contribute to updating FAQs, knowledge bases, and support materials to improve efficiency.
  • Support customer service metrics tracking and suggest improvements for processes.

Requirements and Qualifications:

  • A high school diploma or equivalent; additional certifications in customer service are a plus.
  • Proven experience in a customer service or support role.
  • Proficiency in Microsoft Office Suite and familiarity with CRM tools (e.g., Salesforce, Zendesk).
  • Strong problem-solving and conflict-resolution skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively.

Earning Potential:

This position offers an estimated salary of $45,000 - $60,000 per year, depending on experience and qualifications. The job is 100% remote, allowing for flexibility and work-life balance.



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