Customer Service Representative
3 weeks ago
Overview of DigitalTek Solutions
DigitalTek Solutions is a trusted provider of managed services, staff augmentation, and IT consulting. We deliver tailored solutions to Fortune 1000 companies across North America.
About the Job
We are seeking a detail-oriented Customer Service Assistant to provide exceptional support to our customers and ensure a positive experience.
The ideal candidate will assist with customer inquiries, handle complaints, process orders, and support team operations to maintain high customer satisfaction.
Main Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Resolve customer complaints by identifying issues and offering appropriate solutions.
- Document customer interactions, complaints, and feedback in the company's CRM system.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain a strong understanding of company offerings to effectively address customer needs.
- Process payments, refunds, and adjustments as required.
- Contribute to updating FAQs, knowledge bases, and support materials to improve efficiency.
- Support customer service metrics tracking and suggest improvements for processes.
Requirements and Qualifications:
- A high school diploma or equivalent; additional certifications in customer service are a plus.
- Proven experience in a customer service or support role.
- Proficiency in Microsoft Office Suite and familiarity with CRM tools (e.g., Salesforce, Zendesk).
- Strong problem-solving and conflict-resolution skills.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
Earning Potential:
This position offers an estimated salary of $45,000 - $60,000 per year, depending on experience and qualifications. The job is 100% remote, allowing for flexibility and work-life balance.
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