Customer Service Representative

1 month ago


India Teleperformance Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Support Executive, you will be responsible for handling customer inquiries and concerns via email and chat with a keen focus on effective communication.

The primary goal of this role is to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.

Key Responsibilities
  • Handle customer inquiries and resolve issues via email and chat in a timely and professional manner.
  • Provide excellent customer service by being responsive, empathetic, and knowledgeable about the product or service.
  • Maintain accurate records of customer interactions and escalate complex issues to senior representatives when necessary.
Requirements
  • Education: Graduate or Undergraduate degree from a recognized institution.
  • Experience: Minimum 1 year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
  • Skills: Excellent written and spoken English skills, typing speed of at least 35 words per minute (wpm) with high accuracy, quick navigation ability, web savvy, and excellent email and chat etiquette.
Preferred Candidate Profile
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Excellent problem-solving skills and ability to think critically.
  • Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.
  • Flexibility to work rotating shifts, including nights, weekends, and holidays.

Estimated Salary: $12-$15 per hour, depending on location and experience.

About Teleperformance

Teleperformance is a leading provider of customer experience management solutions for global companies. We are committed to delivering exceptional service to our clients and their customers.



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