Holiday Tribe | Team Lead

6 days ago


gurugram, India Holiday Tribe Full time

About Us:

Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and recognition as the Emerging Holiday Tech Company at the India Travel Awards 2023, Holiday Tribe is transforming the travel industry


Position Overview: 


The Operations Team Manager – Travel & Holiday Packages will be responsible for 

overseeing a team that manages bookings for hotels, flights, sightseeing, and activities for our 

customers. While a background in travel is not mandatory, the ideal candidate should possess 

strong business acumen, with a keen understanding of KPIs and KRAs to drive performance, 

team productivity, and achieve overall business objectives. 

This role requires a hands-on approach to leadership, operational efficiency, and data-driven 

decision-making. The Team Manager will ensure the team meets its targets while maintaining 

high levels of accuracy and TAT. 


Key Responsibilities: 


Team Leadership & Development: 

1) Lead, mentor, and motivate a diverse team of booking specialists, ensuring a 

high level of team engagement and productivity. 

2) Foster a positive and collaborative work environment that encourages team 

members to reach their full potential. 

3) Provide coaching, feedback, and training to enhance the team's skills and 

knowledge in booking processes and customer service. 


Business Performance Management: 

1) Drive the achievement of business KPIs and KRAs related to team 

performance, including booking accuracy, customer satisfaction, turnaround 

time, and sales targets. 

2) Monitor daily, weekly, and monthly performance metrics to ensure the team 

meets or exceeds set goals. 

3) Use data analytics to assess performance trends and implement improvements 

to optimize results. 


Operational Efficiency: 

1) Oversee the booking process for hotels, flights, sightseeing, and activities, 

ensuring seamless operations and high-quality service. 

2) Identify bottlenecks or inefficiencies in processes and implement solutions to 

streamline operations and improve customer experience. . 


Customer Satisfaction: 

1) Ensure that customer inquiries and issues are handled efficiently and  

professionally, maintaining a high standard of customer service at all times. 

2) Monitor customer feedback and work with the team to address any service 

gaps or opportunities for improvement. 


6.Collaboration & Stakeholder Management: 

1) Build and maintain strong relationships with key internal and external 

stakeholders (vendors, suppliers, etc.). 

2) Ensure that the team collaborates effectively with other functions to drive 

overall company performance. 


Qualifications: 

1) Bachelor’s degree in Business, Management, or a related field (preferred). 

2) 3+ years of experience in team management, operations, or project management, 

preferably in a high-performance environment. 

3) Strong understanding of business KPIs and KRAs, with a proven ability to use data to 

drive decisions and optimize team performance. 

4) Experience in leading cross-functional teams and managing multiple priorities in a 

fast-paced environment. 

6) Ability to analyze performance metrics and translate insights into actionable plans. 

8) Knowledge of the travel and hospitality industry is a plus but not mandatory. 


Why Join Us? 

∙Competitive salary and performance-based incentives. 

∙Opportunities for growth and career development in a rapidly expanding company. 

∙A dynamic and collaborative work environment with a focus on innovation and 

customer satisfaction. 



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