Team Lead
6 days ago
About Us:
Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and recognition as the Emerging Holiday Tech Company at the India Travel Awards 2023, Holiday Tribe is transforming the travel industry
Position Overview:
The Operations Team Manager – Travel & Holiday Packages will be responsible for
overseeing a team that manages bookings for hotels, flights, sightseeing, and activities for our
customers. While a background in travel is not mandatory, the ideal candidate should possess
strong business acumen, with a keen understanding of KPIs and KRAs to drive performance,
team productivity, and achieve overall business objectives.
This role requires a hands-on approach to leadership, operational efficiency, and data-driven
decision-making. The Team Manager will ensure the team meets its targets while maintaining
high levels of accuracy and TAT.
Key Responsibilities:
Team Leadership & Development:
1) Lead, mentor, and motivate a diverse team of booking specialists, ensuring a
high level of team engagement and productivity.
2) Foster a positive and collaborative work environment that encourages team
members to reach their full potential.
3) Provide coaching, feedback, and training to enhance the team's skills and
knowledge in booking processes and customer service.
.Business Performance Management:
1) Drive the achievement of business KPIs and KRAs related to team
performance, including booking accuracy, customer satisfaction, turnaround
time, and sales targets.
2) Monitor daily, weekly, and monthly performance metrics to ensure the team
meets or exceeds set goals.
3) Use data analytics to assess performance trends and implement improvements
to optimize results.
Operational Efficiency:
1) Oversee the booking process for hotels, flights, sightseeing, and activities,
ensuring seamless operations and high-quality service.
2) Identify bottlenecks or inefficiencies in processes and implement solutions to
streamline operations and improve customer experience. .
Customer Satisfaction:
1) Ensure that customer inquiries and issues are handled efficiently and
professionally, maintaining a high standard of customer service at all times.
2) Monitor customer feedback and work with the team to address any service
gaps or opportunities for improvement.
6.Collaboration & Stakeholder Management:
1) Build and maintain strong relationships with key internal and external
stakeholders (vendors, suppliers, etc.).
2) Ensure that the team collaborates effectively with other functions to drive
overall company performance.
Qualifications:
1) Bachelor’s degree in Business, Management, or a related field (preferred).
2) 3+ years of experience in team management, operations, or project management,
preferably in a high-performance environment.
3) Strong understanding of business KPIs and KRAs, with a proven ability to use data to
drive decisions and optimize team performance.
4) Experience in leading cross-functional teams and managing multiple priorities in a
fast-paced environment.
6) Ability to analyze performance metrics and translate insights into actionable plans.
8) Knowledge of the travel and hospitality industry is a plus but not mandatory.
Why Join Us?
∙Competitive salary and performance-based incentives.
∙Opportunities for growth and career development in a rapidly expanding company.
∙A dynamic and collaborative work environment with a focus on innovation and
customer satisfaction.
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